LA QUINTA MENORCA ^{* * * * *}

Terrible SPA cleanliness. I found the same dirty spots every day.
No staff at all for 3 days of my stay. Beware if you're going there and have an accident or need assistance (seriously, be careful)

Es nuestro hotel de referencia cada vez que visitamos Menorca. Ideal para desconectar del ajetreo de la vida que llevamos en Madrid . A destacar el buen trato de todo el personal del hotel , desde su directora Eva Benejams , hasta el servicio de habitaciones . Es un lujo de establecimiento. Repetiremos.

I normally don't write reviews for hotels. But I feel that I have the responsibility to let the potential customers of this hotel know what I have experienced here.

On the day when I was supposed to arrive in Menorca the airport was closed due to a storm. I had to land in Palma de Mallorca instead and took a ferry to Menorca the next day. After arriving in the hotel I communicated with the reception staff for the possibility of refund for the first night. After consultation with his supervisor he confirmed that the hotel agreed with the refund, but since I booked through Booking.com I had to contact Booking for the refund. And so I did. The next day I received a response from Booking saying that the Hotel didn't give them greenlight for the refund. This was incident No. 1.

The hotel sent me a message through Booking.com before the start of my holiday offering airport shuttle for 140 Euros each way. I have booked for both ways. But due to the storm I couldn't take the shuttle that was booked (I believe the company didn't actually send a car to the airport due to it being closed). On the night before check out, I asked the reception whether they would charge me for the shuttle for the first half of the journey. The staff confirmed that they would not charge me, as the service wasn't provided. The same staff was handling my check-out and issued me a bill with only one way of shuttle service. Her colleague/supervisor then came over and said the bill was wrong and I had to pay for both ways as this was what was booked. So that was it. I paid 280 Euros for one 50-minute ride. That was incident No. 2.

My shuttle to the airport was supposed to be at 13:10, three hours before the departure time of my flight as recommended by the hotel. However, the hotel has booked the shuttle for 13:45, which would be 35 minutes later than what they have confirmed. This was incident No. 3.

Fortunately the hotel called the shuttle company and they came in 5 minutes to send me to the airport.

I sincerely hope that the hotel could improve their services. It really was a pity because the hotel itself is a really lovely place.