ZANZIBAR SERENA HOTEL
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2024
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2024
Bel hôtel 5-étoiles grand luxe doté de 2 restaurants et d'un pool bar au bord de la piscine, proposant toutes sortes d'activités.
Ce bel hôtel 5-étoiles grand luxe griffé Serena Hotels est composé de deux maisons swahilies anciennes rénovées, sur le front de mer de Stone Town. Livingstone aurait séjourné dans l’une d’elles. Il échappe au bouillon touristique, ce qui n’est pas négligeable. Les chambres, toutes avec balcon, font face à l’océan ou au jardin. Le luxe et le raffinement classique se déclinent à tous les étages. L’hôtel est intimiste et respire la sérénité. Il dispose de deux restaurants (dont un en rooftop) et d'un pool bar au bord d'une merveilleuse piscine devant la plage.
Le saviez-vous ? Cet avis a été rédigé par nos auteurs professionnels.
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Avis des membres sur ZANZIBAR SERENA HOTEL
4.5/5
32 avis
Rapport Qualité/Prix
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Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
Hannah B.
Visité en novembre 2023
A beautiful hotel in the perfect location - you can easily wander around Stone Town which is on your doorstep, or sit by the pool/ on the beach looking out on the ocean. The staff were the friendliest I've ever encountered in a hotel, and made me feel so welcome. They were kind, smiley, professional, and helpful, and really made my stay special. The room was beautiful and the breakfasts were delicious - I would wholeheartedly recommend Zanzibar Serena Hotel and hope to visit again!
Emma L.
Visité en novembre 2023
This place is a treasure. The photos don’t do it justice. Has history and romance all in one. We just stayed one night but wished we’d been there longer. Get the fish curry, it’s exceptional.
The staff are lovely and super helpful. It’s just a gem. Brimming with history and a delicious restaurant where you can watch life play out on the beach.
The staff are lovely and super helpful. It’s just a gem. Brimming with history and a delicious restaurant where you can watch life play out on the beach.
Maddi M.
Visité en octobre 2023
Stayed here for 1 night.
All ok regarding the stay. We forgot on thing on the room and called back before 24h of our departure.
After many calls, mails, Facebook and Instagram, the person in charge of social networks found what we forgot and left it for pick up in reception. When we got it and opened it we found out that more than 80% of the product forgotten was taken.
I was redirected to the director and although he tried to “fix it” we didn’t get it back.
Really disappointed with such an outcome of leaving something and having it manipulated….
Even though we had an apology this feels like a very bad outcome for our stay.
All ok regarding the stay. We forgot on thing on the room and called back before 24h of our departure.
After many calls, mails, Facebook and Instagram, the person in charge of social networks found what we forgot and left it for pick up in reception. When we got it and opened it we found out that more than 80% of the product forgotten was taken.
I was redirected to the director and although he tried to “fix it” we didn’t get it back.
Really disappointed with such an outcome of leaving something and having it manipulated….
Even though we had an apology this feels like a very bad outcome for our stay.
ZANZIBAR SERENA HOTEL
Responsable
28/10/2023 à 12:47
Dear Maddi Mendizabal, We sincerely appreciate your feedback and would like to extend our apologies for falling short of your expectations during your recent stay at our hotel. We take all guest feedback seriously as it helps us in our continuous efforts to improve our services, please know that we are actively addressing the issue of service with our team to ensure that guests’ requests are attended to promptly and with the highest level of professionalism. Again, thank you for sharing your feedback as we are addressing this issue seriously we would like to welcome you back for a much-improved experience in the future. Sincerely, Zanzibar Serena Hotel.
Ruth G.
Visité en octobre 2023
Clean but old which some people may fancy. The rooms were very small. Quite honestly I found that white people were treated better than us black people! Management should look into this. It's quite unfortunate really. The Serena brand is too good to destroy this way.
ZANZIBAR SERENA HOTEL
Responsable
28/10/2023 à 13:57
Dear Ruth, Thank you so much for taking the time to leave us a review - it's much appreciated! Your feedback helps us to improve service for everyone. we are seriously addressing your concern about mistreatment and corrective measures will be taken accordingly. Thank you coming we are looking forward to host you soon. Zanzibar Serena Hotel.
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ZANZIBAR SERENA HOTEL compte 32 avis avec une note moyenne de 4.5. Vous pouvez consulter les avis de ZANZIBAR SERENA HOTEL en cliquant sur ce lien ou partager votre avis sur ZANZIBAR SERENA HOTEL
ZANZIBAR SERENA HOTEL se situe au Shangani Street , Stone Town
Les meilleurs à Stone Town et autour
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The hotel located in the heart of old city of Zanzibar with Amazing location and amazing view to the ocean
3 deferent category and they all amazing
I like the hotel and i like the view and the historical part of the hotel
Recommend it for sure