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Avis ZANZIBAR SERENA HOTEL Stone Town
Avis des membres sur ZANZIBAR SERENA HOTEL
4.5/5
32 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
Hannah B.
Visité en novembre 2023
A beautiful hotel in the perfect location - you can easily wander around Stone Town which is on your doorstep, or sit by the pool/ on the beach looking out on the ocean. The staff were the friendliest I've ever encountered in a hotel, and made me feel so welcome. They were kind, smiley, professional, and helpful, and really made my stay special. The room was beautiful and the breakfasts were delicious - I would wholeheartedly recommend Zanzibar Serena Hotel and hope to visit again!
Emma L.
Visité en novembre 2023
This place is a treasure. The photos don’t do it justice. Has history and romance all in one. We just stayed one night but wished we’d been there longer. Get the fish curry, it’s exceptional.
The staff are lovely and super helpful. It’s just a gem. Brimming with history and a delicious restaurant where you can watch life play out on the beach.
The staff are lovely and super helpful. It’s just a gem. Brimming with history and a delicious restaurant where you can watch life play out on the beach.
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Maddi M.
Visité en octobre 2023
Stayed here for 1 night.
All ok regarding the stay. We forgot on thing on the room and called back before 24h of our departure.
After many calls, mails, Facebook and Instagram, the person in charge of social networks found what we forgot and left it for pick up in reception. When we got it and opened it we found out that more than 80% of the product forgotten was taken.
I was redirected to the director and although he tried to “fix it” we didn’t get it back.
Really disappointed with such an outcome of leaving something and having it manipulated….
Even though we had an apology this feels like a very bad outcome for our stay.
All ok regarding the stay. We forgot on thing on the room and called back before 24h of our departure.
After many calls, mails, Facebook and Instagram, the person in charge of social networks found what we forgot and left it for pick up in reception. When we got it and opened it we found out that more than 80% of the product forgotten was taken.
I was redirected to the director and although he tried to “fix it” we didn’t get it back.
Really disappointed with such an outcome of leaving something and having it manipulated….
Even though we had an apology this feels like a very bad outcome for our stay.
ZANZIBAR SERENA HOTEL
Responsable
28/10/2023 à 12:47
Dear Maddi Mendizabal, We sincerely appreciate your feedback and would like to extend our apologies for falling short of your expectations during your recent stay at our hotel. We take all guest feedback seriously as it helps us in our continuous efforts to improve our services, please know that we are actively addressing the issue of service with our team to ensure that guests’ requests are attended to promptly and with the highest level of professionalism. Again, thank you for sharing your feedback as we are addressing this issue seriously we would like to welcome you back for a much-improved experience in the future. Sincerely, Zanzibar Serena Hotel.
Ruth G.
Visité en octobre 2023
Clean but old which some people may fancy. The rooms were very small. Quite honestly I found that white people were treated better than us black people! Management should look into this. It's quite unfortunate really. The Serena brand is too good to destroy this way.
ZANZIBAR SERENA HOTEL
Responsable
28/10/2023 à 13:57
Dear Ruth, Thank you so much for taking the time to leave us a review - it's much appreciated! Your feedback helps us to improve service for everyone. we are seriously addressing your concern about mistreatment and corrective measures will be taken accordingly. Thank you coming we are looking forward to host you soon. Zanzibar Serena Hotel.
André K.
Visité en octobre 2023
Wir waren nur ein Tag hier,dann ging es auf Safari. Hotel war völlig ausreichend. Nettes Personal. Die Ausstattung war von Zahnpflege Waschzeug, Bademantel,Rasierer Klima ,Safe, Kühlschrank und Moskitonetz ausreichend ausgestattet!!
Aussicht top.
Im Pool kann man sich abkühlen.
Aussicht top.
Im Pool kann man sich abkühlen.
ZANZIBAR SERENA HOTEL
Responsable
24/10/2023 à 14:04
Dear Andre, Thank you so much for this review. We really appreciate you being a customer. We look forward to seeing you again soon. Zanzibar Serena Hotel.
Mim B.
Visité en octobre 2023
Great hotel with an authentic touch in terms of the building, furniture and overall decor.
The staff were lovely and very helpful!
The breakfast was just amazing and had a many options with a beautiful breakfast view
My bedroom view included the beach and pool and was just a pleasure to have in the mornings.
It’s conveniently placed in the city centre of stone town.
The prices were a little too high for me who travelled solo but o do not regret my stay
The staff were lovely and very helpful!
The breakfast was just amazing and had a many options with a beautiful breakfast view
My bedroom view included the beach and pool and was just a pleasure to have in the mornings.
It’s conveniently placed in the city centre of stone town.
The prices were a little too high for me who travelled solo but o do not regret my stay
ZANZIBAR SERENA HOTEL
Responsable
21/10/2023 à 11:44
Dear Mim Bk, Thank you for your review. We will share this with the team to let them know how we are doing. We really appreciate you being a customer and helping to share incredible word about us. Thank you for visiting we hope to see you soon. Zanzibar Serena Hotel,
Geirulv
Visité en octobre 2023
Greit hotell, med gangavstand til Stonetown og Freddy Mercury-museet. Ok rom, men middagen vi fikk servert i restauranten var ikke bra. Lunsjen var ok. Nydelig solnedgang!
ZANZIBAR SERENA HOTEL
Responsable
21/10/2023 à 12:03
Dear Geirulv, Thank you so much for taking the time to leave us a rating. we have taken serious note on the mentioned shortfalls and will be addressed accordingly. thank you for being our customer I hope we will have another chance to serve you better. Zanzibar Serena Hotel.
Jena I.
Visité en octobre 2023
Amazing Dinner!
Beautiful restaurant with delicious food, amazing atmosphere and great service. our server was very helpful and attentive. I highly recommend this restaurant.
Beautiful restaurant with delicious food, amazing atmosphere and great service. our server was very helpful and attentive. I highly recommend this restaurant.
ZANZIBAR SERENA HOTEL
Responsable
21/10/2023 à 11:49
Dear Jena Ibrahim, We are so grateful for your review. Thanks for sharing your rating with us it is our pleasure to know that you enjoyed your stay and our services, we hope you will return soon.
Michael B.
Visité en octobre 2023
This is one of those ‘tick all the boxes’ types of places. From the moment you arrive, you are greeted with that smile that just says you’re welcome. Beachfront, beautiful pool, perfect location, close to everything. Staff can make or break a hotel, this team are brilliant. Thank you.
ZANZIBAR SERENA HOTEL
Responsable
14/10/2023 à 13:11
Dear Michael Berry, We really appreciate you taking the time to share your rating with us, Thank you so much for this review. We really appreciate you being a customer. We look forward to seeing you again soon. Regards Zanzibar Serena Hotel.
Junshi W.
Visité en octobre 2023
体验还可以，但房间太小。
ZANZIBAR SERENA HOTEL
Responsable
14/10/2023 à 13:00
Dear Junshi Wang, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone” we hope you will return soon. regards Zanzibar Serena Hotel.
COO-CTO B.
Visité en octobre 2023
Stayed for 2 nights on the back end of a 2-week safari trip. 1st 2-week vacation in 12 years. Beach waters are clear, warm, and tones of blue - a few steps from the downstairs restaurant and bar area.
Gorgeous dark mahogany wood everywhere, valets define service-oriented help (they really are, you won't regret tipping these folks at all, compared to valets in many U.S. urban areas - so, bring your $5 tip money).
They keep accurate accounting, have very good laundry services and room turn-down/straightening up as well.
We had a corner room with a balcony, walk-out patio/louvered doors and windows. Good plumbing, water-pressure and beds.
Many good near-by options for eating, massages and of course, buying tanzanite stones!
Gorgeous dark mahogany wood everywhere, valets define service-oriented help (they really are, you won't regret tipping these folks at all, compared to valets in many U.S. urban areas - so, bring your $5 tip money).
They keep accurate accounting, have very good laundry services and room turn-down/straightening up as well.
We had a corner room with a balcony, walk-out patio/louvered doors and windows. Good plumbing, water-pressure and beds.
Many good near-by options for eating, massages and of course, buying tanzanite stones!
ZANZIBAR SERENA HOTEL
Responsable
14/10/2023 à 12:55
Dear COO-CTO BioTech, Thank you for taking time to write your comments and appreciation on Google.com.
We always welcome feedback from our valued guests to help us maintain and improve our product and services. Thank you for the great feedback! On behalf of the team and myself, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.” Regards Zanzibar Serena Hotel.
We always welcome feedback from our valued guests to help us maintain and improve our product and services. Thank you for the great feedback! On behalf of the team and myself, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.” Regards Zanzibar Serena Hotel.
Adam S.
Visité en octobre 2023
staffs were really nice and sweet. They tried their best to make guests happy. Fantastic team.
ZANZIBAR SERENA HOTEL
Responsable
14/10/2023 à 12:34
Dear Adam, Its good to hear that you had a good experience during you are stay in our hotel, thank you for taking your time to share this fantastic comments, I hope you will return soon. Regards Zanzibar Serena Hotel.
Shy K.
Visité en octobre 2023
Serena Is a Very Posh Hotel In Zanzibar. Visited With Family and Great Breakfast Spread, Good Menu To Choose From And Excellent Service. Beautiful View And Awesome Ambience
ZANZIBAR SERENA HOTEL
Responsable
04/10/2023 à 05:35
Dear Shy,
We are glad to hear you had such a fantastic experience with your family, thank you for taking the time to leave an excellent rating for us, we look forward to welcoming you back on your next visit to Zanzibar soon.
Best regards,
Zanzibar Serena Hotel
We are glad to hear you had such a fantastic experience with your family, thank you for taking the time to leave an excellent rating for us, we look forward to welcoming you back on your next visit to Zanzibar soon.
Best regards,
Zanzibar Serena Hotel
Griffin R.
Visité en septembre 2023
Serena hotel was lovely and the food was excellent. The people who work there are great. They ended up charging us twice for ancillary items and never refunded our money though, despite contacting them several times.
ZANZIBAR SERENA HOTEL
Responsable
04/10/2023 à 05:31
Dear Griffin,
Thank you so much for taking the time to leave an excellent rating. We really appreciate you being our guest and helping to share the kind words about us, We hope to see you again soon.
Please send us an email regarding your refund concern to zanzibar@serena.co.tz
Regards,
Zanzibar Serena Hotel
Thank you so much for taking the time to leave an excellent rating. We really appreciate you being our guest and helping to share the kind words about us, We hope to see you again soon.
Please send us an email regarding your refund concern to zanzibar@serena.co.tz
Regards,
Zanzibar Serena Hotel
Bita M.
Visité en septembre 2023
Great spot - restful, comfortable and right in the historic Stone Town. Offers a wonderful spread for breakfast, restaurant menu is also good, and the views are the best . Rooms clean and spacious. Bed super comfortable and linens crisp.. Staff is welcoming .
ZANZIBAR SERENA HOTEL
Responsable
17/09/2023 à 19:51
Dear Bita, It gives me great pleasure to know that you had a great experience at the Zanzibar Serena Hotel. It is always our passion and commitment to give every guest great memories of their holiday in Zanzibar. We are so delighted that we were able to make your dream come true, and thank you for sharing this beautiful comment which is a wonderful reward to our team. It inspires us to do more everyday! We look forward to being of service to you again in the near future. Zanzibar Serena Hotel.
Ngweli I.
Visité en septembre 2023
L'un des meilleurs hôtels 5 étoiles ???? de Stone Town Zanzibar par rapport au ratio qualité/prix
ZANZIBAR SERENA HOTEL
Responsable
05/09/2023 à 15:34
Dear Ngweli,
We sincerely appreciate you taking the time to leave such an excellent rating. Your feedback means a lot to us as our guest. We look forward to the opportunity to welcome you back in the near future.
Warm regards,
Zanzibar Serena Hotel
We sincerely appreciate you taking the time to leave such an excellent rating. Your feedback means a lot to us as our guest. We look forward to the opportunity to welcome you back in the near future.
Warm regards,
Zanzibar Serena Hotel
Nditronics C.
Visité en septembre 2023
The best hotel to dine and live while in Zanzibar, fresh foods, hospitable staffs, located on the beachfront in stone town
ZANZIBAR SERENA HOTEL
Responsable
03/09/2023 à 13:36
Dear Guest, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We look forward to seeing you again soon. Zanzibar Serena Hotel
Muhereza R.
Visité en août 2023
Cool summers at home
ZANZIBAR SERENA HOTEL
Responsable
29/08/2023 à 14:13
Dear Muhereza,
Thank you so much for taking the time to leave an excellent rating. We hope to see you again soon.
Regards,
Zanzibar Serena Hotel
Thank you so much for taking the time to leave an excellent rating. We hope to see you again soon.
Regards,
Zanzibar Serena Hotel
Bradford R.
Visité en août 2023
La Serena provides beach and pool tranquility like no other place in town. FYI- you can inquire about guest pool access for a small fee if you aren’t staying at la Serena
ZANZIBAR SERENA HOTEL
Responsable
27/08/2023 à 21:24
Dear Bradford, We really appreciate you taking the time to share your rating with us. We are glad to know you had an enjoyable stay with us, We look forward to seeing you again soon. Zanzibar Serena Hotel.
味噌カツなしまる
Visité en août 2023
ストーンタウンの海沿いでハイアットの隣にあり、立地は良いのですが、サービス，部屋は4星とは言えません。
ストーンタウンは半日から1日あれば十分見て回れる規模だと思うので、ヌングイなどの郊外のリゾートから行き来するのが良いと思います。
マーケットでお土産を買うのは香辛料などが手頃でとてもよいですが、レストランなどはあまり多くないですし好みは分かれると思います。
ストーンタウンは半日から1日あれば十分見て回れる規模だと思うので、ヌングイなどの郊外のリゾートから行き来するのが良いと思います。
マーケットでお土産を買うのは香辛料などが手頃でとてもよいですが、レストランなどはあまり多くないですし好みは分かれると思います。
ZANZIBAR SERENA HOTEL
Responsable
22/08/2023 à 12:32
Dear Guest,
Thank you for the feedback! On behalf of the team and myself, We really appreciate you taking the time to share your rating with. We hope to see you again in the near future!
Zanzibar Serena Hotel.
Thank you for the feedback! On behalf of the team and myself, We really appreciate you taking the time to share your rating with. We hope to see you again in the near future!
Zanzibar Serena Hotel.
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cate a.
Visité en août 2023
It was wonderful staying at Zanzibar Serena hotel and I found a very excellent place to stay,due to the calm environment which is very condusive for relaxing. Their staff are friendly and also the food is good especially the Zanzibar pizza.
ZANZIBAR SERENA HOTEL
Responsable
14/08/2023 à 18:11
Dear Cate,
Thank you so much for taking the time to leave an excellent rating. We really appreciate you being our guest and helping to share the kind words about us, We hope to see you again soon.
Regards,
Zanzibar Serena Hotel
Thank you so much for taking the time to leave an excellent rating. We really appreciate you being our guest and helping to share the kind words about us, We hope to see you again soon.
Regards,
Zanzibar Serena Hotel
Chaiwala U.
Visité en août 2023
The BEST hotel in stone town! The staff make you feel at home. This hotel is the true definition of “home away from home!” Can’t wait to be back!
ZANZIBAR SERENA HOTEL
Responsable
07/08/2023 à 20:08
Dear Chaiwala, Thank you so much for taking the time to leave us a rating, We really appreciate you being a customer and helping to share the Kind word about us. We hope you will return soon.
Zanzibar Serena Hotel.
Zanzibar Serena Hotel.
bobbie s.
Visité en août 2023
Very nice staff. Great food and rooms were nice. I liked the hotel was right off the beach.
ZANZIBAR SERENA HOTEL
Responsable
06/08/2023 à 11:21
Dear Bobbie,
Thank you so much for taking the time to leave an excellent rating. We really appreciate you being our guest and helping to share the kind words about us, We hope to see you again soon.
Regards,
Zanzibar Serena Hotel
Thank you so much for taking the time to leave an excellent rating. We really appreciate you being our guest and helping to share the kind words about us, We hope to see you again soon.
Regards,
Zanzibar Serena Hotel
Luqman E.
Visité en juillet 2023
Excellent service best location in stone town
ZANZIBAR SERENA HOTEL
Responsable
28/07/2023 à 08:02
Dear Luqman,
Thank you so much for taking the time to leave an excellent rating. We really appreciate you being our guest and helping to share the kind words about us, We hope to see you again soon.
Regards,
Zanzibar Serena Hotel
Thank you so much for taking the time to leave an excellent rating. We really appreciate you being our guest and helping to share the kind words about us, We hope to see you again soon.
Regards,
Zanzibar Serena Hotel
Digital C.
Visité en juillet 2023
This hotel is extraordinarily beautiful and sits right on the ocean. We stayed here for 2 nights after a safari in Tanzania and loved every moment. The ambience is reminiscent of fairy tales from 1000 and one night, magical. The staff was super friendly, especially Chriss was very nice and courteous. He gave us lots of tips for Stone Town and also of a cultural nature. The breakfast is great, the selection at the buffet is local and international, as is the dinner. We'd love to come back ❤️????????????
ZANZIBAR SERENA HOTEL
Responsable
20/07/2023 à 17:52
Dear Guest, Thanks so much for sharing your experience with us. We really appreciate you being a customer and helping to share a wonderful word about us. We will share this with the team to let them know to keep up the amazing work. We hope to see you again soon. Zanzibar Serena Hotel.
hellen s.
Visité en juillet 2023
Good service
ZANZIBAR SERENA HOTEL
Responsable
16/07/2023 à 09:04
Dear Hellen, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!"
Zanzibar Serena Hotel.
Zanzibar Serena Hotel.
Ghalib E.
Visité en juillet 2023
Very nice place for relax .
ZANZIBAR SERENA HOTEL
Responsable
17/01/2022 à 09:49
Dear Ghalib,
Thank you so much for taking the time to leave an excellent rating. We really appreciate you being our guest and helping to share the kind words about us, We hope to see you again soon.
Regards,
Zanzibar Serena Hotel
Thank you so much for taking the time to leave an excellent rating. We really appreciate you being our guest and helping to share the kind words about us, We hope to see you again soon.
Regards,
Zanzibar Serena Hotel
Shanza A.
Visité en juin 2023
Beautiful family hotel. I came here to thank their staff member Rabia. She checked all of us in and every time we had a question she was more than happy to answer. The guy who took our duffel bags with a big smile up and down the stairs really knows what customer service is. We had 3 rooms with beach view. Rooms were clean and spacious. Breakfast was nice. Some of the tea cups had old tea stains but overall everything was well kept and staff was courteous. Food was delicious.
ZANZIBAR SERENA HOTEL
Responsable
16/07/2023 à 09:17
Dear Shanza, "Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!" we have noted the shortfalls mentioned for correction, we hope you will return soon.
Zanzibar Serena Hotel.
Zanzibar Serena Hotel.
shways z.
Visité en juin 2023
Best place in town. Especially when you want have a good time during the sunset.
ZANZIBAR SERENA HOTEL
Responsable
16/07/2023 à 09:20
Dear Shways Zhang, "Thank you so much for taking the time to leave us excellent rating - it's much appreciated!"
Zanzibar Serena Hotel.
Zanzibar Serena Hotel.
ZANZIBAR SERENA HOTEL
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The hotel located in the heart of old city of Zanzibar with Amazing location and amazing view to the ocean
3 deferent category and they all amazing
I like the hotel and i like the view and the historical part of the hotel
Recommend it for sure