ERIC VÖKEL BOUTIQUE APARTMENTS

Estupendos apartamentos en una zona céntrica de Barcelona.

El apartamento está nuevo, súper limpio, con una decoración chulisima y además si viajas con niños pequeños es seguro, ya que no hay peligros en cada esquina.

La cocina y el baño perfectos y bien equipados.

El personal es súper amable.

Repetiré sin duda!!

Muchísimas gracias ????

Nos alojamos la primera vez para la maratón de Barcelona, la verdad que fue una sorpresa, todo genial, el apartamento que cogimos super limpio, no faltaba ningún detalle,nos hemos sentido como en casa .... Y la recepción muy buena, muy atenta a todo lo que necesitábamos!volveremos seguro

We stayed here for 5 nights.
It's not a bad place for a family of 4.
If we had any inconvenience, we could ask anything and they tried to help us.
So we had a great time in Barcelona during our stay here.
I especially want to thank Julia for working even on Sunday to solve our wifi problem.

Nous avons passé un très bon séjour. Les appartements sont spacieux et très propres. Bien équipé. Bon emplacement dans la ville, le métro est vraiment à deux pas. L’accueil est très professionnel et sympathique.

The experience at check in last night left me with such a bitter taste.
I chose this apartment for the last part of our trip in Spain, because I wanted to gift myself a nice experience.
Unfortunately it was just the opposite, with the disastrous check in experience that ruined our evening, which coincidentally was the one before my birthday.

We arrived after 17:00, so I started the self check in, but I saw that I had to pay city tax for my 2 kids also. My phone had 5% battery left, so I used the phone near the check in kiosk and a very nice lady found a solution in less than 2 min: to give me a code that would open a box near the apartment where I’d find an emergency key to use until morning when I could sort everything at the reception.

The whole disaster started when I couldn’t find that box and, due to lack of battery, I had to go downstairs to call from there again to get more detailed instructions.
So I left my 8yo son with all the baggages and went again downstairs with my 7yo daughter (she was scared to stay without me and also badly needed to go to the toilet) to ask for extra details.

It took 6 or 7 calls and almost 40min to finally get a simple detail of where i had to look and how to open the ‘keypad’ and input the code. 2 or 3 calls were suddenly interrupted, no one except the first lady I spoke to and then the last gentleman (who finally gave me the much needed simple info about that box/keypad) spoke reasonable English and my basic Spanish wasn’t enough.
During this time my son got scared to wait alone upstairs, so he came down to stay with me and we left the luggage unattended, while my daughter was desperate for a toilet.

Seeing my kids like this, made me decide after the first 7-8 min to pay the full amount, even though they couldn’t guarantee that I’d get back the half that was charged for the kids.
But guess what?!! Their kiosk didn’t have a contactless option!!! It only accepts physical cards and I only had my phone to pay with. Who doesn’t have a contactless option in this day and age??!!! During this trip in Spain I have managed perfectly fine to pay using contactless (with my phone) everywhere but here.

So I was stuck waiting and re-calling over and over again, which totally ruined our mood and our whole evening.

Well, thank you for this birthday ‘gift’. NOT!
I would never return to this place, I’ll probably never book an Erik Vogel hotel anywhere.