HOTEL OASIS

Un hotel que merece 4 estrellas, habitaciones perfectas,limpias y espaciosas, personal amabilísimo y super atentos con el equipaje, sin duda para repetir a mi paso por bcn

Hôtel idéalement situé dans Barcelone, metro L4 (arrêt barceloneta) et bus tout proches. Beaucoup de choses peuvent se visiter à pieds si vous aimez marcher!
Chambre spacieuse , propre et agréable. Petit bémol sur l insonorisation car le matin nous entendions les canalisations de la douche des voisins (lit contre le mur donnant sur la douche des voisins) mais apparemment l insonorisation est le problème de tous les hôtels espagnols! Mais ca va on s y fait ????
Personnel agréable, des petites attentions durant notre week end surprise en amoureux.. nous avons été ravis.. nous reviendrons ????
A bientôt!

موقع الفندق استراتيجي كل الخدمات قريبة منه من سوبر ماركت ومطاعم وحتى الشاطي كان قريب، والموظفين لبقين وبشوشين ومتعاونين واخص بالشكر ( اليكس، خوسيه )
الغرفة كانت نظيفة واطلالة جميلة والبار لطيف ودافي، استمتعت بالاقامة فيه، ولن تكون زيارتي الاخيرة سوف يكون اختياري بكل مره ازور فيها برشلونة.

ملاحظة واحدة الفطور كان جداً بيسط ومتواضع.

The reason for a poor review is that this hotel was very expensive to start with (nearly €200 per night in a 2*hotel with no breakfast at the end of October!) and they asked more money from us when we arrived. As we were not happy to pay extra money, they said that we could just leave (in the middle of the night... which was far from ideal after travelling all day and without another reservation).

Our main point was that we booked the hotel and we paid for everything included, also the taxes. They insisted that city taxes were on top of what we already spent for *taxes*. This extra cost was no mentioned anywhere in their website or booking.com Other hotels did mention extra costs, so we were led to believe EVERYTHING WAS INCLUDED, which is what we paid for. I believe these extra costs should have been mentioned on their page AND on the booking page as other hotels do. In fact, if aware of the extra hidden costs, we would have chosen another place to start with.

Another issue was the bed. We booked a double bedroom and were offered a twin room (without asking us) where the two single beds had been merely put close together.

Another issue is that the pool was only open a couple of hours in the afternoon and you could not even sit by the pool unless you consume FOOD from the bar ????

Another issue was that the shower had a broken door and the sink was blocked, and we could not even wash our hands easily.

I understand there may be differences of views, and I would have accepted a gesture of good will to let us feel welcome and to sympatize with us. Particularly because the hotel itself was very expensive but had many flaws, as mentioned above.

What we found was rigidity and inflexibility instead. Staff (several of them) did not accept ANY responsibility, and they did not offer anything to acknowledge our dissatisfaction. In fact, they did not even offer a coffee to us, and we had to pay each of our (very expensive) breakfasts.

This is, in summary, a hotel that pretends to be a 'higher level' boutique hotel with fees that reflect this. Unfortunately, staff is not trained to welcome clients, and there is no sense of 'ensuring that the client is happy'. We were very disappointed and I would not recommend this hotel to anyone.