HOTEL PALACE BELLEVUE
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Hôtel disposant d'un café-restaurant avec terrasse, des chambres et des suites rénovées ainsi que des vues sur la mer.
Une silhouette altière, une architecture dans l'esprit de la fin du XIXe siècle, où le style néoclassique cohabitait avec le néo-baroque, avec de hauts plafonds et de larges ouvertures sur l'Adriatique. Les vues sur mer sont nombreuses, de la terrasse du café-restaurant ou des fenêtres-balcons des chambres et suites rénovées. Parmi les nouveaux équipements, le centre de bien-être (massage, sauna), le salon de beauté, la piscine intérieure. Un bémol, le parking payant éloigné de l'hôtel et l'insonorisation des chambres à revoir.
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Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
Fantastisches Frühstück.
Für ältere Personen schwieriger, da zur Rezeption einige Stufen zu bewältigen sind
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Everything is super clean. Most of the staff is really nice and welcoming.
When booking, we asked about late check-out in the afternoon and received a message it was done deal, only to find out at the hotel that the staff doesn't know anything about that. Ok, customer service is done elsewhere but it's disapponting they didn't tell the hotel staff. And one of the receptionist was really rude, almost aggressive, to prove us we're wrong because she didn't find and info about it. After showing her the email and the message from the hotel saying "ok, you can stay longer without any extra charge" she went in other room and printed our booking reservation, came with a bunch of papers and agressivly pkaced it in front of us with words "OK, SHOW ME WHERE WE SAID YES!". Oh wow, she really eager to prove us wrong. The way she did that together with her tone of voice was super disrespectful (young girl with curly hair). She managed to ruin the whole experience for us in 2 minutes. And all she had to do was be polite. She could say no while being polite but she chose to be rude. She stayed rude even after we talked to her supervisor at the check-out, so she didn't learn a thing about communication. So sad people like that girl work with guests...every other person in the hotel was super nice but she ruined everything. Aggressive behaviour should never be tolerated.
Her supervisor was really calm and polite, explained us what happened with our special request and apologized for her coworker's behaviour. Ljuba, thanks and sorry you had to do that because your colleague was rude. Maybe it's time for some staff communication training.
As for the wellness zone, it was great. A big pool was nice (135-200cm deep, some 30m long I think), as weel as Finish and Turkish sauna, with an ice bucket shower! Loved it. The lady working there was so welcoming and explained us everything. There are also the fitness room and massage/pedicure rooms (didn't use).
The only negative thing about wellness zone is that it's super hard to reach if you have any mobility issues (so many steps up and down, no wonder there were almost no elderly people at the pool)
I'd come again, but would check before arrival whether the staff knows what their customer service has offered. If you're having mobility problems, this is not the right hotel for you.