HOTEL PALACE BELLEVUE

We stayed in one of the seaview rooms with a balcony on the 4th floor and the view was really amazing! Also, this hotel is old so the walls are thick and you don't hear your neighbours like in most newly built hotels.
Everything is super clean. Most of the staff is really nice and welcoming.

When booking, we asked about late check-out in the afternoon and received a message it was done deal, only to find out at the hotel that the staff doesn't know anything about that. Ok, customer service is done elsewhere but it's disapponting they didn't tell the hotel staff. And one of the receptionist was really rude, almost aggressive, to prove us we're wrong because she didn't find and info about it. After showing her the email and the message from the hotel saying "ok, you can stay longer without any extra charge" she went in other room and printed our booking reservation, came with a bunch of papers and agressivly pkaced it in front of us with words "OK, SHOW ME WHERE WE SAID YES!". Oh wow, she really eager to prove us wrong. The way she did that together with her tone of voice was super disrespectful (young girl with curly hair). She managed to ruin the whole experience for us in 2 minutes. And all she had to do was be polite. She could say no while being polite but she chose to be rude. She stayed rude even after we talked to her supervisor at the check-out, so she didn't learn a thing about communication. So sad people like that girl work with guests...every other person in the hotel was super nice but she ruined everything. Aggressive behaviour should never be tolerated.

Her supervisor was really calm and polite, explained us what happened with our special request and apologized for her coworker's behaviour. Ljuba, thanks and sorry you had to do that because your colleague was rude. Maybe it's time for some staff communication training.

As for the wellness zone, it was great. A big pool was nice (135-200cm deep, some 30m long I think), as weel as Finish and Turkish sauna, with an ice bucket shower! Loved it. The lady working there was so welcoming and explained us everything. There are also the fitness room and massage/pedicure rooms (didn't use).

The only negative thing about wellness zone is that it's super hard to reach if you have any mobility issues (so many steps up and down, no wonder there were almost no elderly people at the pool)

I'd come again, but would check before arrival whether the staff knows what their customer service has offered. If you're having mobility problems, this is not the right hotel for you.

Hotel nas je osvojio svojim bečkim šarmom, odličnim smještajem, ljubaznošću osoblja, odličnom hranom, vrhunskim slasticama, bazenom ugodne temperature morske vode, to je hotel u koji opet želimo doći. Posebnu atrakciju, u produžetku recepcije, predstavlja dio žive pećine, na kojoj je izgrađen hotel, što nije nigdje navedeno u reklamnom materijalu o hotelu Bellevue.

Tolles Hotel mit super Lage direkt am Meer. Hatten das Superior Doppelzimmer mit Balkon und Meerblick-sehr zu empfehlen!!
Fantastisches Frühstück.
Für ältere Personen schwieriger, da zur Rezeption einige Stufen zu bewältigen sind

Kao penzioneri Liburnije imali smo ručak u hotelu Palace Belllevue koji smo platili po 20 eura a koji je bio više nego sramotan za te novce....crem juha, tri komadica mesa sa 5 krompirica, nigdje malo povrća, salata bez začina ( sramota da jedan takav hotel ima jednu karafu za ulje i jednu za ocat pa jos to moraš traziti po stolovima u sali)...boca crnog vina po 44 eura...obicna voda 4,40.... ..jedino je saher torta bila odlična.....s obzirom da smo njihovi penzioneri i da smo održavali tu tvrtku koju su oni sada preuzeli mogli su se malo vise potruditi.....ionako smo sve sami platili

Hotel aus der Zeit der Monarchie,imposanter Bau in zentraler Lage,Mitarbeiter sehr freundlich,gutes Buffet und gute Weine.