DOM HOTEL
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Situé dans le centre-ville d'Héraklion, le Dom Boutique Hotel est un établissement cinq étoiles offrant un hébergement de luxe. Les chambres contemporaines sont équipées du Wi-Fi, d'une télévision à écran plat et d'une salle de bain en marbre avec douche effet pluie. Certaines chambres de catégorie supérieure disposent également d'un canapé-lit et d'un bain à remous extérieur. Le petit-déjeuner est inclus et servi dans une salle à manger chic. L'hôtel propose également un bar élégant à la réception. L'hôtel est accessible aux personnes à mobilité réduite et dispose de chambres adaptées. Il est également possible de réserver des services supplémentaires tels que des visites guidées, des services de garde d'enfants et des arrangements floraux.
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I feel compelled to share my extremely disappointing experience at the Dom Boutique Hotel in Crete, Greece, where my friend and her husband stayed just two months ago. Their decision to book a stay at this hotel was based on online reviews and its supposedly convenient location in Ierapetra, Crete. However, from the moment they arrived, their expectations were shattered.
Upon entering their room, they were immediately hit by an unpleasant odor that permeated the air. Hoping that it was a temporary issue, they decided to spend the night. Unfortunately, the stench persisted, making their stay unbearable. They made the difficult decision to check out the next morning, only to realize later that they had left a power adapter in the room.
What followed was a series of frustrating attempts to retrieve the forgotten item. Multiple calls were made to the front desk, each met with either no response or vague promises of assistance. Feeling increasingly exasperated, my friend sacrificed a day of sightseeing to visit the hotel in person. Regrettably, the encounter with the front desk staff was nothing short of a nightmare. The receptionist displayed a shockingly poor attitude, blaming a departing colleague for the lack of cooperation and asking my friend to return the following morning.
This ongoing saga required my friend to make not one, not two, but three separate trips to the hotel, even involving the police at one point. It was only through the intervention of the authorities that they were finally able to retrieve their power adapter from the same room they had stayed in. It's utterly disheartening to reflect on the fact that such a trivial matter consumed a significant portion of our sightseeing time, casting a dark cloud over our entire trip.
In conclusion, the Dom Boutique Hotel in Crete has proven to be a colossal disappointment. From the initial foul-smelling room to the shockingly unprofessional behavior of the staff, our stay was marred by a series of unfortunate events that tainted what was meant to be a memorable vacation. I hope that sharing this experience will serve as a cautionary tale for others considering a stay at this establishment. It's clear that the Dom Boutique Hotel has a long way to go in terms of service quality and guest satisfaction.