HÔTEL INTERCONTINENTAL * * * * *
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Hôtel 5 étoiles avec restaurant, spa, piscine et terrasse en face du Danube et du pont des Chaînes à Budapest.
Idéalement situé, en face du Danube et du pont des Chaînes, l'Intercontinental est un 5-étoiles de choix. La qualité de l'accueil est telle qu'on en oublie les dimensions du lieu. Le hall d'entrée, le confortable club lounge, le restaurant élégant, le Spa à ouverture tardive (sa piscine, son sauna et sa large gamme de massages) et la fitness room feront de votre séjour budapestois, un de vos plus beaux souvenirs de voyage ! Les 402 chambres vastes et entièrement rénovées sont dotées d'absolument tout ce qu'il faut (y compris de machines à café Nespresso® en libre service) et les beaux meubles en bois noble donnent chaleur et élégance à l'ensemble. Contrairement à beaucoup d’hôtels en Europe, l’Intercontinental a conservé deux étages fumeurs : avis aux amateurs ! Enfin, déguster de vrais croissants sur la terrasse ensoleillée, face au Danube, au moment du petit déjeuner, est un moment exquis à savourer sans modération !
Le saviez-vous ? Cet avis a été rédigé par nos auteurs professionnels.
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Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
When we got into our room, it doesn’t feel clean, there’s lipstick on the mug, hair in the bathroom sets. So we called the guest service, they provided us with a new room. I did mention that we are 3 so we’d like our extra bed being prepared before we changed the room. After waiting for a while, someone brought a new room key. We changed to 2 doors next, but the new room is still not very decent, there is hair in the bathtub and the bathtub seemed really dirty. There were weird bits left on the table, not sure if it’s food or booger, I don’t wanna know. Also our extra bed is not made. We were all tired from the travel so didn’t want to complain more. View of the room is fantastic I’m not gonna lie, but overall it does NOT feel like a five star hotel.
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While I had high hopes for a comfortable and enjoyable experience, I must express my extreme disappointment with several aspects of my visit.
As a frequent traveller who values high quality accommodation and service my experience fell far below expectations.
Choosing to book this hotel, was the worst decision I have made in the past 10 years of staying with the IHG brand worldwide.
In the past 12 months alone, I’ve stayed 228 nights with your brand.
Despite booking a reservation well in advance, and prior arrangements, the check-in process was slow, tiring, inefficient and disorganised, leading to unnecessary delays and frustration.
From the moment I arrived, it was evident that the level of service did not meet the standard I have come to expect from the intercontinental brand.
Firstly, upon arrival, I was greeted with a luck of warmth and professionalism from
Mr. Marten Schoenrock, the hotel general manager. Instead of showing his appreciation for my ongoing loyalty and status, he welcomed me with a lot of unacceptable excuses and boring stories.
Not only that Mr. Marten wasn’t willing to“walk the extra mile” for me, and try to do the maximum, he offered me the minimum and insisted to deny any acceptable resolution.
The overall atmosphere was far from the promised standard of comfort and luxury.
It impacted my ability to relax and unwind.
I have no other way to describe my horrible experience than a shame to the “Intercontinental hotel in Budapest, Hungary.“
and as a disgrace to the respectable IHG brand.