LISBOA CARMO HOTEL

Merci à l équipe du restaurant ...

À KARINÉ et ces collègues qui malgré une tablée de 8 convives peut disciplinés, ont été prévenantes attentionnée et professionnelles.

Elles nous ont servi une cuisine fait maison, fine et savoureuse

Merci a l equipe pour cette excellente soirée .

Une adresse a retenir pour un bon rapport qualité prix .

A refaire.....

Really wanted to love this place because of the other reviews and great location but unfortunately the multiple issues and lack of reliability by the manager made this a bad experience for us. To be fair to the team - The rest of the front desk staff were great and super helpful though!

In our 8 days there, these were some issues we experienced:

- 2 days of air conditioning not working (opening the windows made the room bearable temperature wise but because it is located above a bar and the manager smokes incessantly right by the hotel entrance, it is noisy and our 3rd floor room reeked of smoke)
- Fridge not working (had to store our perishables in the kitchen fridge)
- Another guest who was In the lobby with us had to change rooms because he didn’t get the balcony he ordered and his coffee machine was not working
- Yet another guest who was also In the lobby with us on a different day had to change rooms because his air conditioning was broken (we later found out from the staff everyone on the first floor didn’t have AC)
- We Asked for water to still be delivered on the days we left for Porto - we even paid for the room even though we spent the night elsewhere and the manager said “Yes certainly” but it wasn’t delivered. (Not the biggest deal but he did this to us on 3 separate matters over a 7 day period so I feel it’s worth mentioning)
- Manager also said air conditioning would be fixed within 1-2 hours and would follow up with our room either way - and then ghosted us for 2 days (while the AC remained unfixed)

Overall the place seems to be as shaky and falling apart just like the manager’s ability to follow through on anything he says - for example there were bleach stains on our carpet, the key card reader on the door kept falling off…. The location is great - nobody can deny that so if you can get a 50% off deal here and dont expect much of a stay but just want a place to crash and keep your suitcases then this is still worth a consideration. But I think there’s likely better places to stay and we hope that the wonderful front desk staff we did get to interact with, receive a better manager soon!

Cuidado com os pertences deixados no quarto !!! Uma saia minha que estava guardada no armário sumiu e as camareiras não viram !!!

Très bonne expérience, l’hôtel est très bien placé dans le centre de Lisbonne, le personnel est parfait, adorable, présent et la chambre et le lit étaient incroyables. Merci pour ce très bon séjour.

Nos encantó, ubicación perfecta, servicio muy bien, limpieza bien,muy amables, facilitando toda la información que pedimos, desayuno bien. Volvería otra vez.