CASA D'ALAGOA-FARO HOSTEL
Un hostel idéal pour les petits budgets, avec un accueil très convivial, doté d'une décoration à la fois design et chaleureuse.
Installé dans un édifice joliment restauré, cet hostel ravira les voyageurs à petit budget. Les dortoirs sont propres, clairs et les lits tout neufs. La décoration est à la fois design et chaleureuse. Vous apprécierez tout particulièrement le salon commun avec son canapé en cuir confortable et la grande cuisine très bien équipée qui dispose même d'une machine à bières. Accueil très convivial. Vous profiterez de soirées entre voyageurs, régulièrement organisées.
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Edit: since I have such a nice reply from the owner I had to update
First of all I am not your friend, I am a customer. I have worked for 10 years in a 5* hôtel in Monaco as receptionist and then concierge and I have traveled enough places around the world so I am being very nice to the employees as I know how hard it can be but I am also leaving the deserved reviews for the managers to make improvements when needed whether they like it or not or whether they will make some or not.
My friend made the reservation for both of us as he already came last year and it was half the price. I told him to book the 6 beds since the price difference was around 5€ but he was sure that everyone will do that and the 12 beds will be empty.
When we arrived the 6 beds room was empty so he asked to move us to the 6 beds but we were quoted 14€ per night as in your system the price is different from hostel world which was around 5€. Even I think it's too much to pay such amounts for a hostel bed as if we combine the two of us the hotel would have been a cheaper option.
So I don't see where did he try to bribe your staff. By wanting to pay a fair price difference? Anyway as I mentioned above I could not sleep and I came at 1 am to change to the 6 beds room and I paid the difference right away as I just wanted to get some proper sleep after 2 weeks of traveling. Your receptionnist did not even give the right change and I was given the difference in the morning and that shows how much I did not care anymore.
Secondly having the very old gentleman acting like he was not stable psychologically makes me feel unsafe and unfortunately he probably needs some professional help so needless to say that he does not belong in a hostel full of young inexperienced people who are afraid to talk/complain.
So I invite you to redo your investigation as I am a man of my word and do have a certain pride but by the end of the day it is up to you to manage the hostel the way you want but from the way you handle a critique... And I can say is good luck!
All the best for 2024