Retour à la fiche établissement FAIRMONT LE REINE ELIZABETH

Avis FAIRMONT LE REINE ELIZABETH Montréal

Avis des membres sur FAIRMONT LE REINE ELIZABETH

4.1/5

15 avis

Rapport Qualité/Prix

Localisation

Propreté

Cadre /ambiance

Service

Trier par :

Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.

Amanda P.

Visité en avril 2024

Very beautiful. Perfect location.

Robert B.

Visité en avril 2024

Ugly building overcharges for John's roomk

Chris T.

Visité en avril 2024

Clean, spacious, quiet, good food

Sandra T.

Visité en avril 2024

Week-end pour mon anniversaire de naissance le top à mon arrivée une surprise avait été disposé dans ma chambre . Souper au Roselys était parfait de même que le petit déjeuner du samedi toujour bien reçu partout dans l'hôtel, personnel courtois et attentionné. Deplus nous avons essayé les glaces du marché des artisans UN MUST A ESSAYÉ ABSOLUMENT. Le sorbet pomme verte et cidre de glace était plus que délicieux

K D.

Visité en avril 2024

The service and location are exceptional. Love the Artisan Food Court. Food is amazing. The room was very small and stuffy. The room was clean but very small. Additionally the seating in the lobby is not comfortable. They need to provide seating that is more practical and comfortable for the guests.

Véronique Q.

Visité en avril 2024

Facile pour se rendre en voiture et service de valet.
Le personnel est super accueillant.
Accès de l'intérieur pour aller au centre Eaton et autres boutiques et restaurants en plus du métro, donc pas besoin de te déplacer à l'extérieur.

Manon B.

Visité en avril 2024

Honestly, I have been there a couple of times and truly used to enjoy my stay there but I have been much disappointed by my last experience… the receptionists were terrible, truly unprofessional, and it really changed my opinion and feeling…
Apart from this, the rooms are great and it’s well located.

Pato

Visité en avril 2024

This was our second time to the Fairmont. First time after their renovations. This time we took the train from Toronto instead if driving. Best decision ever as the Via Rail train stop is just under the Hotel. Hotel was walking distance to shopping on St. Catherine Street and to St Andrew and St Paul Church were we went for Good Friday evening Choral and Orchestra service with the Handel's Messiah. We loved Fairmont's accommodations and the Buffet breakfast was worth the $39 charge for all that you get. Eggs as you like them, I chose Eggs Benedict with Salmon, also tried the crepes, sweet pastries, breads, bagels or you can have gluten free options, hash browns, bacon sausages, including fresh fruits ( blueberries, rasberries , blackberries, cantelope, pineapple, watermelon) that we almost missed as they were on the left side on a wall unit under cooling/ refrigeration fans.

s j.

Visité en mars 2024

@FairmontHotels Literally the worst customer service ever. I booked Gold Experience rooms through @Agoda and the hotel states they only received a reservation for standard rooms. Natalia Trush @Fairmont disrespectfully stated this is what happens when you book thru 3rd party. What a ridiculously abhorrent response! This hotel is hell bent on not offering any help despite knowing this is not my fault. 5 days we have been back and forth on calls and emails. All they could offer was a room with a better view! This despite the fact I have paid a lot more than the advertised rate through the hotel!! Fairmonth Queen Elizabeth- worst hotel experience ever and I havnt even arrived. They offered cancelling despite knowing its non refundable and I am not entitled to my money back. Cancellation does not equal refund! The most patronising customer service. I'm a very frequent traveller and this is by far the worst experience ever. Hopefully they don't send me a bill for water and electricity usage at this rate. They're trying so hard to squeeze more money out of me. PATHETIC

J Y.

Visité en mars 2024

Excellent hotel well-located in downtown Montreal. Highlights: Very safe and convenient area to many restaurants, cafes, shopping; connected to the underground network to take you to many restaurants, shops, and to the train station; the pool is amazing (1.2m all around) and a hot tub, gym, cafe and shop downstairs. The junior suite was fantastic for our family. Excellent service from the morning pool manager and the valet, Oscar. Cons: the bathroom was VERY small, you can barely fit two people standing in it at one time; hair dryer was mini-sized and cheap; storing your luggage costs $2 cash only which was super inconvenient and just seems like an odd thing to charge for when you’re already spending so much on your stay. Final comment-it has a conference hotel feel so service doesn’t feel as personal the way a 4-star hotel usually makes you feel, but otherwise it was a wonderful stay!

Jun B.

Visité en mars 2024

In short: Great experience overall, would return. Disappointed in the bed quality and cleanliness.

In long:

The Pros…it connects underground to the business buildings across the street which is nice to avoid the cold. The lobby is calming and had good music. Friendly staff. The hotel smelled great, fragrance similar to a beach home in the summer. Nice and clean. The bathroom was extremely clean and beautifully decorated. The shower glass had no water marks and was crystal clear. Best hotel hand soap I have ever used. Excellent water pressure and heat. The room itself was cozy and quiet (away from the elevator).

The Cons…The bed was very poorly made. The sheets were scratchy and felt like a pretty low thread count. The bedding was sprawled over the mattress; sheets were untucked around the sides which created lots of ripples and an unpleasant experience. There were also several stains on the bedding. Unacceptable for a four star hotel. The thermostat was very unreliable. It would say 14 degrees celsius and feel warmer than 20 degrees. One hour was perfect temperature, the next was way too warm. The doors in the room seem to open in a way that blocks the walkway and makes the room feel much tighter when trying to get dressed and move from the bathroom to the open closet.

Overall, I enjoyed my stay and was able to get some rest between a busy schedule.

Rita T.

Visité en mars 2024

Good location. Staff were friendly. I like the lobby and the decor. My closet light wouldn’t shut off and they had a service man come up and fix it really quickly. He was also really courteous and fast. I would stay again.

A L.

Visité en mars 2024

Great location! Wonderful service staff but the rooms were not as nice as we expected for the price or compared to other Fairmont locations. As well Huge gaps below the room doors could see right in, no accessible fridges in rooms and vacuuming in the hall at 9:30pm.