MONSIEUR JEAN

Monsieur Jean est un hôtel absolument incroyable, de par la qualité de son service, la gentillesse de ses employés et la qualité des chambres. Le lit et la literie sont très confortables et on y trouve certainement un réconfort avec la décoration recherchée mais sans prétention. J’ai adoré mon passage chez Monsieur Jean et j’y retournerai certainement, vu son service et son emplacement imbattables!

J’ai réservé une chambre chez vous car on prévoyait arriver assez tard de voyage et nous voulions dormir avant de reprendre la route. Quelle erreur de ma part ! Nous sommes arrivés à 23h30 et j’étais extrêmement déçue de ne pas profiter pleinement de l’expérience que vous avez à offrir! Prochainement, nous réserverons quelques afin de profiter au maximum de votre établissement! D’ailleurs, c’est mon conjoint qui avait réservé et il avait oublié d’indiquer qu’on nous serions avec nos enfants. J’ai écrit un courriel et j’ai eu un super service de la part de Coralie L-F. Elle a été très professionnelle et m’a répondu très rapidement. En arrivant dans la chambre, tout était en place pour nous accueillir avec les enfants (peignoirs et pantoufles pour enfants, poubelle à couche, parc pour bébé). Je recommande votre magnifique hôtel au décor éclectique et aux lits très confortables!

Me and my boyfriend decided to book this hotel to celebrate our 5 years anniversary. We also decided to bring our puppy with us to celebrate this special moment with us, as not a lot of hotels allow pet in Quebec City. We ended up deciding to booked this hotel. Before arriving at the hotel, I’ve read several reviews online, indicating to reach out to hotel staff prior to booking a room if you’re bring your pets. So we made sure to do so, and one of the front desk agent told me over the phone that she will put a note on the file and the charge will be $35 a night extra. Upon arrival when checking in, one of the staff told me that they could not find any notes on the file and they will have to charge me $50 a night (as that’s the regular cost for pet cleaning fee). When I tried explaining the situation, they even ask me to show them my call records as a prove of me actually calling. (Which i find absurd, but I still showed the front desk staff).

Later on, when we were checking in to the room I have two friends helping me out to carry stuff in the room as where the hotel is located it is quite difficult to temp park aside the road (as it’s not allowed) and bring all our stuff down especially the parking was also full that day. Having all that said, one of the valet came up to us and asked me if there are three person staying overnight instead of two (which I felt like I’m being interrogated for no reason).

Finally, going through all the trouble checking in and moving everything up and finding a parking spot. We finally settled in the room around 8pm, and decided to take a hot bath after a long drive that day. Later we found out there is NO HOT WATER!!!! We called front desk and they advised us the whole building is having the same issue there is nothing they can do but the issue will be resolved in an hour. After an hour it’s still not fixed we called again and the staff told us it’ll take another 20-30 mins and they apologized for the inconvenience. At 12 we checked the hot water again and it is still NOT FIXED. Had to wait till the next morning and found that there is still no HOT WATER. So we spend close to $300 a night staying at a four star hotel with no hot water, and there is not action from the staff for reaching out and letting us the customer know the progress.

I understand things like that would happen, but I’m just not satisfied with how they deal with the situation. When they could’ve said they’re not sure about the time needed for resolving the issue, the staffs told us it will be fixed and giving us hope that it will definitely be resolved by that night.

I also would like to mention, the room is super clean and tidy. And you can tell the details they put in each room, with the little duck they give and slippers as well as umbrella in case it rains. But overall the service is just not the greatest and the location made it hard to park on the street and move the stuff down.

Highly recommend this hotel. Rooms are enormous and very clean. They pay very close attention to detail. Staff was very friendly and accommodating. My wife and I plan to come back in the future.

Beautiful hotel in the center of town, conveniently located, walking distance to everything. Very clean accommodations, elegantly designed hotel, beautiful bar/lounge. The staff was exceptionally friendly and helpful.....and the hotel is dog friendly. What more could you ask for. It was our first time visiting Quebec City and Monsieur Jean Hotel.