Avis LE CHÂTEAU DE PIERRE Québec

Super petit hôtel idéalement situé dans la vieille ville, quartier calme, chambre propre et toute commodité. Les instructions pour le self checkin sont claires. Tout était en tout point conforme à sa description sur le site. Beaucoup de cachet.
Les capsules et la machine Nespresso merci ???? du vrai café.
Excellent rapport qualité/prix ????

A bit noisy between floors and our door code didn't work at first. Was sorted out with a phone call quickly but was inconvenient. The location is perfect for sightseeing. Has a kitchen that is great.

Seems we have the same issue as everybody else, unfortunately... I should have read the reviews. Arrived to our two hotel rooms, only to find out that there was somebody already in one of the rooms they had given me. There's no staff on site to talk to, and being from the US my texting wasn't working, so I had to add them into WhatsApp and also try to send them an email to see if I could get a hold of anybody. The guys who were in the room that was supposed to be ours were French and thankfully were able to call them, and tell them that our room was double booked.
Hotel gave us another room and had to get all the information through the French guys helping us (they were so kind), got to the two new rooms and then the code for one of them wasn't working. Managed to get a hold of somebody in reception using the phone in the room and get a new code quickly, still frustrating.
Fast forward to the next night, at around 11:00 p.m. somebody is trying to use a code and get into our room. My husband opens the door to find a very confused couple who had booked the room that we were moved to, so the hotel had done the same thing to them. My husband told them how they could get a hold of them, and wished them luck.

Needless to stay, the experience could have been better. Honestly, the rooms were fine, the shared kitchen was fine, bathrooms were fine, and it was walking distance to everything we wanted to see, so all of that was excellent. I just really wish they would invest in some staff at least for normal business hours.

Hotel avec un emplacement exceptionnel, à environ 3 minutes à pieds du château frontenac, les chambres mériteraient d'être rafraîchis, pas mal de petits détails qui font que on vois que la chambre avais vécue, nous avons vu aucun personnel de l'hôtel mais le check in avec le système de code à marcher nikel

Lovely, beautiful, Historic Hotel. However I have some serious contingencies. After we arrived at the hotel, made out way to our room, we discovered the provided code to enter the room did not work. We had driven over 900 kilometers just to find out that we can't even get into the room. Confused, we made our way
down a floor and spoke to a couple. This couple also could not get into their rooms. Evidently this issue was effecting multiple rooms. While my friend was on the phone with the useless "Virtual Reception" I went outside and spoke with somebody who said they use a backup code to get into their room. After I made my way up to the hotel room I overheard the lady over the phone offer us a backup code. It was the SAME code the guy had outside. So I interrupted the woman on the phone and explained the backup code she gave us was the same this random guy had on another floor. We were then given a new code after some argument. This code opened the door, but then the door wouldn't lock? How freaky is that? What hotel room doesn't lock? The lady on the phone for the virtual reception was not helpful, the was stubborn and impatient.

Interesting concept. A cross between airb&b and a frat house. I kept waiting for John Beluschi to burst through the door.
I understand the idea of trying to make more money for less work, but there is a limit.
Web site states they have a "baggage service". Not true. They have a common kitchen area where you can dump bags. Not secure with an unmonitored IP camera.
If you arrive a minute before check in, your room will not open, despite being ready.
The renovation work gave me the impression the owners had done it themselves with materials from a closing down sale. It made me worried about touching the electrics.
Cleaning left a bit to be desired. However, linen was clean.
I have never felt such pain for a building before. So much potential, so little realised.

Uno degli alberghi più romantici in cui sia stato in 48 anni.

AWFUL experience from top to bottom. Poorly run and deceitful management. Here's what happened:
1. No one there to let us into hotel at 1pm, waiting in the cold for 20 minutes calling multiple number just to be let in
2. Gave us the wrong code to get into our room, had to track down an apathetic and hard to find employee to let us in our room (making us late to our dinner reservation)
3. Later in the evening, locked out as the previous code no longer worked. Had to track down a hard to find employee yet again
4. Contacted management to relay our terrible experience, they promised a partial refund. They never delivered on agreed refund. Blew me off completely

Very time consuming and awful experience. AVOID THIS POORLY RUN AND DECEITFUL HOTEL!

Rapport qualité prix exceptionnel.
Coquet et bien aménagé. Une petite odeur surannée, mais c'est très propre. L'accès a une cuisine complète au sous-sol, avec tables et chaises, est vraiment utile pour économiser sur les repas.

I didn't expect to be offered as good service as they offered.
I feel that they offered more than I paid.

They responded to my questions very quickly and helped me enjoy my trip to Quebec.

Very clean. Very good location. Amazing service.

Thank you, Rabie and Ellie.

L'emplacement est idéal avec un parking tout à côté, c'est vraiment au coeur du vieux Quebec. Chambre de bonne dimension, propre et bien agencé. Le lit n'était pas très confortable à mon goût mais quand même pas mal. Le service était très efficace et réactif, on communique très facilement avec notre hôte.

Best location ????
Poor poor poor service. They didn't share with us the right PIN code even after 4 PM.

Cleanliness is good. Everything is self service. But if you need help/support then you will be in trouble ????‍????????.

J'adore l'endroit, proche de tout

Bom local ,confortável , cozinha completa, com cafe e chá .

Wonderful location-in old Quebec but away from the crowds. This was our second time staying here. Easy contactless check-in. We had a room with a small balcony which added to the enjoyment of our stay. Overall a great vacation in Quebec City and the Hotel Chateau de Pierre.

Super helpful service to find parking and check in. Very friendly. Cute hotel with excellent location.

Hôtel vétuste mais très bien pour une nuit dans Vieux-Québec à prix raisonnable. Pas de réception mais très bon suivi par SMS. Nous recommandons.

The Chateau Pierre was a nice stay in Quebec City. The room was clean and had high ceilings and classic old french influenced architecture as you might expect in Quebec City. All communication is done remotely but clear. Our favorite part of staying at the Chateau Pierre is the complimentary breakfast they offer at Le Buche two blocks away. Amazing!