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Avis B&B LE TERRAZZE Corniglia
Avis des membres sur B&B LE TERRAZZE
4/5
9 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
Mariangela attenta e sempre pronta ad ogni richiesta dei suoi ospiti!top!!!
I got a terrible flight delayed for 12 hours. But cause I was looking forward to spend a relax time in this hotel and the area. So I still managed to arrive Italy. However, after I arrived, there was a train strike happening in Italy. All the trains which could take me to Corniglia, where this hotel located was canceled. But I still did my best to arrive the closest spot, Monterosso al Mare, where was 2 stops away.
However, after arrived the station, the trains there were also canceled in the last minute. And even the taxis were not working in late evening. I tried to call them at first but no one picked up. Then I messaged them through Booking.com around midnight. I asked them if it was possible for them to pick me up since no taxis and trains at all. None of the transportation was working in that area.
I did understand it was an unusual proposal for hotels. But I was also wondering who else when we travel can ask for assistance? Especially there is NO transportation in a seaside area? And every hotel in that area even closed the front door already when it was in the late evening.
The response I got from this hotel was, ““Are you kidding? Who do you want to come to at this time??? See if you can find a hotel in Monterosso.” It was an incredibly rude, disrespectful and unprofessional reaction from a high-rating hotels.
I was literally speechless about their attitude. And they still refused to refund anything due to nothing was their fault. But neither did I.
A noter quand même que le breakfast n'est pas disponible... Mais l'offre ne manque pas à quelques pas pour un bon déjeuner sur une terrasse (une autre).