COMBO VENEZIA

Wunderschönes Hotel und wirklich sehr großes Räume trotz Venedig!

Die Gegend ist auch super. Man kommt direkt vom Flughafen mit dem Vaporetto an und es ist nicht überlaufen von Tourist:innen. In der Nähe gibt es sehr gute Restaurants und Bars, wo viele Einheimische hingehen.

Der Service und das Frühstück im Combo sind super! Die Bar kann ich auch sehr empfehlen, sehr günstige Preise und leckere Produkte.

Prior to arrival one member of our group had her payment blocked by her bank due to ‘the hotel not having up-to-date security’, and another received 2 separate messages from scammers (1 successful) both claiming to be the manager of the hotel. The first of these scammers had all her details; including full name, phone number, payment information and the exact cost of the booking at this hotel. After realising she’d now been charged twice she reach out to the hotel and was told that ‘Booking.com has been hacked’ and then on our arrival ‘this has happened to 7 other people’. So we contacted Booking.com about the scam, who told us they have had multiple issues with this hotel but they would happily resolve it for us. Great!

They then spoke to the evening staff member (a young man in his 20s/30s) about the 2 separate situations regarding the earlier failed bank payment and the scam. After walking in and hearing him dismissively asking my mum and grandma ‘well what do you want me to do about it?’ I suggested they should to look into these security issues as it seems as though it may be their Booking.com account that was hacked and/or that they need to update their online security - his response was to question my qualifications in making this judgement saying ‘you know this do you? You work for them?’ And then told me ‘you’re wrong, it was 3 other people this has happened to, not 7’, despite what his colleague had told us a couple of hours earlier. As if that was any comfort!

I explained we are going off the information given to us in our conversations with his colleague, booking.com and the bank. To which he said ‘you don’t want to listen to me, so I just won’t speak’. I was stunned by this response and so we asked if there was someone more senior we could talk to about the situation then. He told us no, that he is the complaints department, there was no one else we could talk to and he would not refund the money. He said our options were to listen to him or leave a negative review. So here I am.

I found this an incredibly rude attitude/approach to the situation considering my mum had just lost over €600 to a scammer who was claiming to work for them, had access to all her information, and we were not asking for a refund (from them) just some reassurance that they were going to take this security breach seriously.

Instead, he outsourced the blame to booking.com and expressed little sympathy for the situation except towards himself and the fact they were having to change their password 3 times a day.

One quick Google search and you will see article after article explaining how these attackers are accessing booking.com’s hotel partner accounts and are stealing information using malware downloaded onto the hotels computers - this research has been collected over the last few years and you don’t have to “work for them” to be able to read it.

When we explained my grandma had booked with them directly (not via booking.com) he said that her bank had probably told her that the hotels system was not up-to-date because we are from the UK and are no longer in the EU. What his qualifications for passing this judgement are I am not sure but it seemed like a particular unhelpful comment to make while 3 generations stand in front of him clearly devastated about the stressful situation we had been put in on our first day in Venice.

Despite this, the actual accommodation was lovely and well placed for our needs as well as easily accessible, which was particularly important for us with my granddad being partially blind and on a waiting list for a knee replacement.

I live abroad and hadn’t seen any of my family for over a year and half. I’m furious that this man stood there and insulted me in front of them on day 1 of our trip after being rude and dismissive to them individually.

Ottimo anche per noi residenti che vogliamo mangiare qualcosa su e via o fare colazione

Un poco alejado del centro pero una buena parada

Combo Venezia trzeba pamiętać że jest to hostel który można łatwo pomylić z hotelem. Dlaczego?, ponieważ śmiało można powiedzieć że mógłby konkurować z nie którymi hotelami. Duży, przestronny obiekt oferujący śniadania jak i restauracje w dobrej lokalizacji 10 minut do placu Świętego Marka, 2 minuty od wodnego tramwaju którym można dopłynąć do węzłów komunikacyjnych lądowych. Blisko restauracje, sklepy ale w tej części jak na Wenecje spokojnie. Mały minus za średnie grzanie (byłam w styczniu) momentami było dość zimno w pokoju.