REYKJAVÍK CITY HOSTEL
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2024
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2024
Cette auberge de jeunesse dispose de lits répartis en chambres de 2, 4 ou 6 personnes. Plus la chambre est grande, moins le tarif est élevé. En été, le lieu est très prisé et il est vivement recommandé de réserver au plus tôt. On y trouve des cuisines, une salle de restauration et des salles avec télévision, des postes Internet, espace wi-fi et une laverie. C’est enfin une mine d’or pour vous procurer de très nombreuses brochures, louer des vélos, ou encore réserver une voiture. Vous apprécierez aussi la localisation à côté de la piscine de Laugardalslaug.
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Avis des membres sur REYKJAVÍK CITY HOSTEL
3.4/5
114 avis
Rapport Qualité/Prix
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Propreté
Cadre /ambiance
Service
Marcos R.
Visité en octobre 2023
Don’t forget people. Terrible place, not honest staff!
Take care! They are not honest with the customers!!! None star would be better!
December 23 - Take care! They just want your money. Don’t answer me anymore…
????
Bad experience.
I made a mistake and tried to cancel the reservation after a few hours and asked for a refund. They just said that it was impossible and kept my money.
☹️
I read your answer. You know that I have already contacted you. There’s no sense for a non refundable booking. It’s easy to refund the credit card. Terrible customer service. I live far from Iceland and you know I can’t reschedule.
Lack of good will…
New customers have to know that. They don’t care about us.
One more day and no answer. Just kept the money.
Terrible customer service. Pay attention, they don’t respect our money.
Take care! They are not honest with the customers!!! None star would be better!
December 23 - Take care! They just want your money. Don’t answer me anymore…
????
Bad experience.
I made a mistake and tried to cancel the reservation after a few hours and asked for a refund. They just said that it was impossible and kept my money.
☹️
I read your answer. You know that I have already contacted you. There’s no sense for a non refundable booking. It’s easy to refund the credit card. Terrible customer service. I live far from Iceland and you know I can’t reschedule.
Lack of good will…
New customers have to know that. They don’t care about us.
One more day and no answer. Just kept the money.
Terrible customer service. Pay attention, they don’t respect our money.
REYKJAVÍK CITY HOSTEL
Responsable
05/10/2023 à 17:15
Dear Marcos
Thank you for your review
I am very sad to hear about your experience with the service
Can you please reach out to me through oddvar@hostel.is?
Best regards,
Oddvar
Thank you for your review
I am very sad to hear about your experience with the service
Can you please reach out to me through oddvar@hostel.is?
Best regards,
Oddvar
Meryl W.
Visité en octobre 2023
Camping in Reykjavik is going to be expensive, we are paying double the amount we would pay for suburb campsites. However, the camping here has no Blackwater or grey water dump. Also, we have been here two nights now and no one has cleaned out the toilets and showers. They are disgusting. This is a campsite in Reykjavik, the capitol of Iceland and if I was an Icelandic sitizen I would be very ashamed that this is what we are showing to our foreign visitors. Please get this sorted so you don't get further very poor reviews on this site. Whoever is owner of this site is not advertising Iceland in its best light. Get your act together, you're very poor at this.
REYKJAVÍK CITY HOSTEL
Responsable
05/10/2023 à 17:16
Dear Meryl
Thank you for your review
I am very sad to hear about your experience with the service at the campsite.
We are constantly trying to improve and make sure everyone gets a good experience.
Can you please reach out to me through oddvar@hostel.is?
Best regards,
Oddvar
Thank you for your review
I am very sad to hear about your experience with the service at the campsite.
We are constantly trying to improve and make sure everyone gets a good experience.
Can you please reach out to me through oddvar@hostel.is?
Best regards,
Oddvar
Fernanda A.
Visité en octobre 2023
I can't understand how this campsite with so many reviews has 3.9 (last week it was 4.0) rate. After spending the night with our campervan in many campsites along the ring that has a rate of maximum 3.7, our expectations for Reykjavik Campsite was high...and much higher was our frustration at the end, unfortunately. It was the dirtiest one and the worst thing is that it was the most expensive one!! Unbelievable!
I would say it has a big potential: the check in was easy, kitchen and toilets are big enough for the amount of people they attend, but the toilets were not dirty, they were FILTHY. We arrived at night, tired, and had to deal with that. In the morning they were still FILTHY!! For that amount of guests, they should do the cleaning more times per day (for what we saw, they do it just once a day).
The kitchen was ok-ish, but 2 stoves were not working the next morning and people had to wait to use the ones that were working.
All in all, a big disappointment.
I would say it has a big potential: the check in was easy, kitchen and toilets are big enough for the amount of people they attend, but the toilets were not dirty, they were FILTHY. We arrived at night, tired, and had to deal with that. In the morning they were still FILTHY!! For that amount of guests, they should do the cleaning more times per day (for what we saw, they do it just once a day).
The kitchen was ok-ish, but 2 stoves were not working the next morning and people had to wait to use the ones that were working.
All in all, a big disappointment.
REYKJAVÍK CITY HOSTEL
Responsable
05/10/2023 à 17:17
Dear Fernanda.
Thank you for your review
I am very sad to hear about your experience with the service at the campsite.
We are constantly trying to improve and make sure everyone gets a good experience.
As you say, our rating is high, but it seems as we went off the track during your stay.
Can you please reach out to me through oddvar@hostel.is?
Best regards,
Oddvar
Thank you for your review
I am very sad to hear about your experience with the service at the campsite.
We are constantly trying to improve and make sure everyone gets a good experience.
As you say, our rating is high, but it seems as we went off the track during your stay.
Can you please reach out to me through oddvar@hostel.is?
Best regards,
Oddvar
Birgitta G.
Visité en octobre 2023
Ce camping est un dépotoir total. Les salles de bains étaient absolument dégoûtantes et n'avaient jamais de papier toilette. Je n’envisagerais même pas d’utiliser les douches ici. L'emplacement est génial mais c'est tout. C’est aussi très très cher vu l’état dans lequel il se trouve.
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REYKJAVÍK CITY HOSTEL compte 114 avis avec une note moyenne de 3.4. Vous pouvez consulter les avis de REYKJAVÍK CITY HOSTEL en cliquant sur ce lien ou partager votre avis sur REYKJAVÍK CITY HOSTEL en cliquant ici
REYKJAVÍK CITY HOSTEL se situe au Sundlaugarvegur 34 , Reykjavík
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Thank you for your review
Good to hear that you liked the location, connections and the camper pitches.
Not good to hear about your experience with the service and the facilities.
Can you please reach out to me through oddvar@hostel.is?
Best regards,
Oddvar