HOTEL BILDUNGSZENTRUM 21
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Hôtel dans un superbe cadre à proximité du Spalentor à Bâle.
L’Hôtel Bildungszentrum 21 est une filiale de l’association évangélique bâloise Mission 21, qui s’implique dans des projets interreligieux et interculturels à Bâle et dans le monde entier. Cette filiation n’empêche en aucun cas d’y retrouver tous les services d’un hôtel standard. L’hôtel séduit tout d’abord par son emplacement, à quelques minutes de marche du Spalentor, dans une belle bâtisse du XIXe siècle. L'hôtel dispose d'un grand parc très agréable. Les chambres, toutes rénovées en 2014, sont spacieuses, chaleureuses et bénéficient de tout le confort. Leur décoration est d'un grand raffinement et d'une belle sobriété. Possibilité d'accéder à la cuisine séparée et à une terrasse (en supplément).
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Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
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Questions fréquentes :
OK, I cannot comment on the rooms since I did not stay at this hotel for a longer time.
I, however, visited the hotel on an organized business event. We had a nice time outdoors at the backyard. The food was OK. After I left, my colleagues who still were at the event (and there still was a bunch of people) noticed that I have forgotten my sunglasses on the table. So they brought them to the reception and left them specifically as a forgotten (not found) item - with the information that I would pick them up later.
Unfortunately, I was not able to pick them up for approx. 3 weeks. To my big surprise, when I returned at the end of the same month, the hotel staff could not find anything and told me they never had any sunglasses.
I personally used to work within the industry and specifically know that if a guest forgets anything at the hotel, the item is kept up to 12 months just in case the customer would come back at a later stage.
This unfortunately was not the case with Odelya. Obviously, my sunglasses were stolen from the internal employees since I doubt that someone would put Rayban sunglasses to the bin. The manager (after I escalated) did not really care about the matter, did not even try to call me to explain what happened or did not do anything to make up for the mess) - he carelessly commented via email that due to me! coming back that late, the item is no longer available.
Poor, poor service with a very bad attitude towards guests. I definitelly would not pick up this location for any business or private events. Spend the money somewhere else where the customers are appreciated and treated well.