LE VIEUX CHALET

Très chouette restaurant, avec du personnel très humain

Le Vieux Chalet was supposed to be the final dinner of an amazing ski holiday in February 2024. We made the reservation two weeks beforehand to make sure we had a table for our fellowship of 6 people. The reservation was confirmed. In the beginning of the actual holiday week, we sent another mail to make sure our reservation was still valid. The restaurant confirmed. The night before our reservation, a reminder was sent from the restaurant, asking if we would still show up. We replied and confirmed that we would be present at the time of reservation.

The final evening, we arrived well in time at the restaurant, hoping for a delicious, local meal to end the holiday on a high note. When we entered, we were told that our reservation was canceled. Apparantly, two hours prior, they had sent a message with yet another reminder that had to be confirmed. Merely half an hour after the first message, they announced the cancelation by a second message. Since we were busy skiing and preparing for our departure the next day, we didn't check our phone in the 'half hour time window' they gave us. Besides, we were never told that yet another confirmation message would be sent the evening itself. We were coldly and cynically told that we should've replied, that our table was taken by other people and thus the restaurant was full. Arguing that we had already confirmed three times before was pointless. They didn't waste any time or eye contact, kept serving drinks for others and unkindly showed us the way out. We were shocked by their lack of hospitality, lack of understanding and rudeness, since we had never had any experience like this before.

In 2023, we did have dinner at the restaurant. The portions were small, waiting times were long, and those who ordered raclette were unable to enjoy since the electricity power kept failing. Anyone planning to have dinner here, should be aware of their weird reservation system and lack of hospitality. I highly recommend anyone to first try to make a reservation elsewhere, since there are many more and better restaurant opportunities in Val Thorens to enjoy!

Nous avons très bien mangé, je recommande fortement la fondu

Nous sommes venus hier soir à 5
Fondu et raclette délicieusement bonnes, les accompagnements sont très bien en qualités et quantités
L'ambiance est très chaleureuse
Et le service ainsi que le propriétaire très sympa
Un très bon moment
Merci

Bonjour, j’ai mangé dans ce restaurant avec ma compagne, à peine nous avons pris l’apéritif, nous avons vu une personne arriver en courant, reprochant à une jeune demoiselle de ne pas mettre la serviette sur sa tête, elle arrivée très agressive… quand ma compagne et moi avons vu des jeunes rire et s’amuser aux éclats (une serviette sur la tête n’a jamais tué personne), cela nous a mis dans un climat de confiance. Après cela, la soirée a tourné au drame, l’hystérie de la patronne a malheureusement fusillé l’ambiance… A peine le repas servi nous n’avions déjà plus faim.
PS: je ne vous parle pas de la note…