ARCTIC LIGHT HOTEL

We stayed over the Christmas period just gone. Whilst we found the hotel accommodation to be very comfortable and the staff professional and helpful, we were NOT happy with the Christmas dinner we received or were charged for.
We understand that is the peak Christmas period and that we will be charged over inflated prices but we were shocked with what we received. We paid 165 euro for a 5 course meal per adult. The servings were tiny and we were hungry afterwards, a rack of reindeer was 2 tiny little cutlets (we are not big eaters). What upset me the most was the 106 euro charge for our 12 year old son which was a plain burger and a small side of chips! A small bun, a small burger with sauce. No cheese, no bacon, no extras at all. We thought that was an outrageous charge. There was no generosity with the food and the prices were ridiculous. I complained but and was offered a bottle of wine which we didn't want. At check out l said l would pay a reduced rate for the burger but not the full price. The lady checking us out reluctantly said she would take the cost of the burger off. We have arrived home and checked our account to see we were charged the full price. Very disappointing experience.

6/2/24
Thank you for your response Maria. We were charged $760 Australian dollars by your hotel which equates to 439 euro. We prepaid the hotel so this was only charge we made to the hotel to settle prior to check out. I have a screenshot of the charge to my credit card to prove the transaction. If you can please provide me your email address l can email you a copy of this transaction from our bank.
If we had received a decent meal l probably would not have done this review but to be hungry and pay that amount of money was not acceptable. The description of the burger provided was to highlight how small and plain the food was for the charge. We were never told that our son could order an alternative meal from the menu, it was just provided like it was a set meal.
19/4/24
Still waiting for you to respond to my last update Maria.
21/4/24
Still no response from this hotel regarding this matter. Maria can you please provide me your email so that we can resolve this charge that was meant to be removed. I am disappointed that there has been a lack of follow-up regarding this matter.

El trato excelente. La comida espectacular. Las habitaciones muy confortables y perfectas. Estuvimos en la sauna y fue todo una muy buena experiencia. Hotel 5estrellas…El personal muy atento y amable. El sábado teniamos el vuelo y el desayuno ya estaba preparado antes de la hora. Nos llamaron ellos mismos el taxi. Ha sido una estancia perfecta …muchas gracias a todo el personal del hotel por habernos hecho pasar unos dias tan agradables …sin duda repetiremos ????

Fantastisk hotel

Det her hotel kan noget, det er så hyggeligt og pænt designet! Kan godt anbefales!

Siisti ja hyvää asiakaspalvelu????