GRAND HOTEL EXCELSIOR
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Avec son architecture insolite d'inspiration mauresque, ce palace monumental 5* donne directement sur la plage. Prestations irréprochables et service grande classe. Un comble de raffinement et d'élégance pour un maximum de luxe. Un établissement haut de gamme devenant l'adresse romantique par excellence pour passer sa lune de miel dans la lagune.
Bon à savoir : Passant futé ne faites pas que passer ! Osez pousser la porte de L'Excelsior ! Pour cela, il suffit de demander poliment à vouloir observer la décoration du hall d'entrée. Bien sûr, un comportement respectueux et discret est de mise.
Le saviez-vous ? Cet avis a été rédigé par nos auteurs professionnels.
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Questions fréquentes :
Let’s start with check in: “Room ready at 3:00pm” ~ After traveling more than 6,000 miles to Venice, we arrive at the hotel. We were kept waiting in the lobby for about 90 minutes. No welcome drink, no water, nothing offered for the inconvenience of delay. Not even an apology.
We waited at the restaurant-bar where, after 15 minutes of being shown our seat, a waiter finally came to ask us for our order. (There were only 3 other tables with customers at the time.).
When we arrived in the room, it was pitiful. (We are staying in the hotel’s best suite facing the sea at nearly 2,000 Euros per night with tax.)
The coffee machine has mold in it and a used coffee capsule.
The furniture looks like it was procured from a pawn shop, showing what would be best described as decades of aging.
The balcony had not been jet-washed and is moldy.
Bring your own hair-dryer as the one the hotel provides is certainly not a Dyson or anything close to the last 30 years of tech.
The bathroom looks like something out of a hospital or horror film.
This room needs significant repair.
We feel sad for the staff here as they have to endure this. We imagine we are not the only people to have such an experience based on watching other customers make complaints about issues.
We drove there with car ferries that connect from Tronchetto to Lido.
The breakfast was fantastic that so many drinks and food to choose from.