COMPANHIA DAS CULTURAS
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Hôtel au bon goût transpirant dans chaque recoin, avec du mobilier design et des œuvres d'art, situé à Castro Marim.
Il ne faut pas se leurrer, cette construction arrondie n'est pas un four à pain, mais sous le dôme se cache un hammam. Cet hôtel occupe une ancienne ferme et tout ce qu'on voit a été reconstruit à partir de bâtiments existants, que ce soit l’ancien pressoir à olives, la bergerie ou encore les abris des animaux. Avec ses 40 hectares, la propriété remonte au moins à 1756 et en est déjà à sa septième génération, aux mains de la même famille. Le bon goût transpire dans chaque recoin, du mobilier design aux œuvres d'art, en passant par les pièces d'artisans locaux.
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Restaurant très recommandé avec des produits bio locaux et de permaculture.
From the moment we booked the spa, it was evident that communication was an issue with a lack of clarity around dates, times and the itinerary for the day. Even after seemingly resolving the booking confusion, the staff failed to communicate the spa's services and offerings effectively. I was left in the dark about what to expect from my treatment, and the lack of information made me uneasy.
Disorganization was another problem. The staff werent around, and when we wanted to speak to the manager we werent able to for 2 to 3 hours because they were having a driving lesson. When we did finally speak to the manager they disregarded the issues.
We had booked the hammam, massage and yoga package. The massage was AMAZING, a fantasic masseuse (although the table was very creaky), and the yoga teacher was excellent. However, the Hammam booking was poorly communicated and when we tried to use it, it was being cleaned so were unable to do so.
To top it off, the spa botched the food order. We had requested a specific meal to be served after our treatments (via email, due to dietary requirements), but they hadnt done it. It was as if the order had been entirely disregarded. This only added to the growing list of disappointments during the spa day. This was unfortunate as the food we did have was delicious.
In the end, the experience at was marred by poor communication, disorganized staff, and a food service that missed the mark. It's disheartening to see such a promising establishment fail to meet basic customer service expectations.