HÔTEL D'ARAGON ^{* * *}

Au top !
Je recommande

This hotel's mattresses are very low quality and provide no support (see photos). The middle part in between where two people sleep is the highest part of the mattress. The two sides are falling off the bed frame like pizza dough and the area where the feet are is higher than the head of the mattress. We thought it was just our room but when we asked to change rooms we were told that all of the rooms had the same mattress. The hotel manager Benjamin refused to give even a partial refund, saying it was a Booking.com policy, which is a lie (we have confirmed this with Booking.com). Benjamin's argument was simply the comfort of the bed is subjective but the photos demonstrate otherwise.

Furthermore, the place looks nothing like the photos the hotel uploaded suggest. As you can see from the photos we've uploaded it feels more like a dungeon.

We ended up booking the Aparthotel Adagio Montpellier Centre Comedie next door, which looks exactly like its uploaded photos and has wonderful staff and beds with good support.

Additional edit: in his response, the manager Benjamin is not being truthful.

(1) Benjamin says "your reservation had been blocked for over three months". The original reservation was made on June 21st, which is less than one month.

(2) Benjamin says we arrived at 10 am. We arrived closer to 12 pm (we took the AVE Intl 09737 from Barcelona which doesn't arrive until 11:20 am).

(3) Benjamin says we returned at 1 pm and stayed in the hotel for two hours. We came back closer to 2 pm (I have the receipt from a restaurant proving this). Within five minutes we asked for another room because the mattress was such low quality. When we were informed that all other available rooms had the same mattress we went to another hotel to book another room. The other reservation was made at 2:27 pm (also verifiable by receipt). So Benjamin's comment that "everything seemed perfectly fine… until you suddenly decided to leave" is incorrect as we acted immediately upon entering the room.

(4) Benjamin said "I even offered you a different room which you didn’t even bother to check.". We were informed by his staff that all mattresses were the same so this point is moot.

(5) Benjamin said "with two active reservations, pretending to seek a solution was never really on the table." As described above the other reservation was only booked after we discovered all of the mattresses in the hotel were of low quality.

Hôtel bien aménagé et propre , personnel très accueillant et serviable. Emplacement calme .

This hotel is amazing. Ideal location. We were even lucky to get an roomupgrade! The bed slept great, perfect airconditioning, spacious bathroom with nice shower. Spot on clean. Very kind personell. Thank you! Will definitely return to this hotel when in montpeiller.

Had a wonderful stay at the Hotel D' Aragon. Similar to other reviews, the location is excellent and very well placed for walking distance to the train station and Montpellier attractions. However, what really makes this hotel stand out is it's remarkable service. May (sorry if I spelled this wrong) greeted us when we with a smile, a wealth of information about Montpellier, and even a willingness to help me practice my French. Ambre also was incredibly kind, knowledgeable and continued to help me and be patient with my French lessons. The rest of the staff was also remarkable! The hotel is a wonderful place to stay but it's staff make it SUPERB! Would gladly stay here again.