LA BASTIDE DE SAINT-TROPEZ * * * * *
Y aller et contacter
Bastide accueillant un 5 étoiles dans un écrin de verdure, avec des services d'une qualité exceptionnelle, du spa au restaurant.
Nichée dans un écrin de verdure, cette élégante demeure tropézienne, maison de maître et ses quatre mas provençaux ocre et rose, autour d’une magnifique piscine équipée d'une nage à contre courant, est située à 1 kilomètre de la place des Lices et du port, dans un quartier très tranquille. La décoration des chambres aux tons clairs est très raffinée. Au restaurant, le midi, c'est barbecue au bord de la piscine ; le soir, le chef transalpin élabore une cuisine italienne authentique.
Le saviez-vous ? Cet avis a été rédigé par nos auteurs professionnels.
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Questions fréquentes :
Superbe séjour dans un hôtel entièrement rénové avec de superbes prestations
Super accueil en chambre ! Mini bar inclus et pdi aussi
Que dire des espaces extérieurs, jardin extraordinaire et cette piscine tout simplement
WOW
Les plus : buffet du petit déjeuner copieux et varié et la navette de l
Hôtel incluse pour aller en ville !
Je recommande cette institution Tropezienne
First and foremost, the lack of professionalism displayed by your management team is downright shocking. It is evident that they have absolutely no understanding of how to handle even the simplest customer inquiries or complaints. Upon the check in, the guests faced the most disrespected attitude from the management team when the guests were trying to request an early check-in. The similar issue occurred when asking to request a late check out due to unforeseen health issues of one of the guests. It was kindly asked to grant an extra 30 mins to ensure that the guest would feel fine and ensure that the health condition wouldn't deteriorate during a route back home.
Every time the guests approached them with a concern, they either dismissed or gave vague and unsatisfactory responses, demonstrating a clear lack of accountability. Such behavior is unacceptable and tarnishes the reputation of your hotel.
Furthermore, it is concerning to witness the incompetence of your management team in resolving issues efficiently. On the day of the arrival, guests faced problems with the room allocation, where the room initially booked was not available upon arrival. When making the booking online on the official website, the room description had the photographs of the junior suite attached with only one particular room. This created the expectation that the room would match the photographs that were placed on the official website. To the guests' greatest dissatisfaction and amazement on what they saw of the actual room that was assigned to them.
Requesting help and trying to figure out the most favourable solution to both parties, the customer services and management was reluctant to help this problem. This forced me to waste my valuable time arguing with your inept staff, who seemed to have no concept of how to handle such situations and placing me on a 30 mins hold when asking to speak to the manager.
Moreover, the lack of proper communication and coordination within the management team is truly astonishing.
Given the exorbitant prices charged for a stay at La Bastide Hotel establishment, the guests expected a level of service that matched the price tag. However, the guests were met with nothing but disappointment and frustration. It is my sincere hope that you take this complaint seriously and make the necessary improvements to rectify the situation. I highly advise not to consider this hotel if you wish to have a pleasant stay in St Tropez.