HÔTEL-RESTAURANT LE CASTEL FLEURI
Hôtel-restaurant avec terrasse panoramique à Saint-Jean-en-Royans abritant des chambres raffinées et des suites familiales.
Cet hôtel de charme situé au bas du village offre une escale très agréable à l'orée du parc du Vercors. Il dispose de chambres raffinées et de deux suites familiales. On apprécie la terrasse panoramique et, à l'arrière du bâtiment, la piscine découverte et le petit jardin. Le restaurant, estampillé Gourmand, propose des spécialités du Royans : caillette, ravioles de Saint-Jean, truite d'Echevis, faisselle de la ferme des Caillats. Accueil enfant et bébé.
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Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
Never even seen the place. Seriously doubt the hotel Castel Fleuri integrity!
My colleague booked me a room for 3 nights by phone directly at the hotel, not using a booking site. According to the booking sites there where no available rooms in a 30km radius. My colleague gave the hotel my name, phone number e-mail adres that also contains my full name and company name as well as my credit card details.
Due to a mistake my colleague informed me the hotel was cancelled, so I looked and found a different hotel.
I never received a conformation for the booking by e-mail either from the hotel.
In the evening I was suddenly charged for €330 by the hotel Castel Fleuri, but only saw this on my Credit Statement yet another day later.
My colleague called the hotel regarding the billing of €330. The hotel said they don't want to refund. They tried to call me, but missed the "6" in my phone number and could not call me. They said they waited till midnight waiting for me, but never send an e-mail, since they could not call me.
They did however written down my e-mail correctly as they where able to send me the invoice, however the guest name was spelled wrong. It's the same name, as the e-mail adres by the way. And it seems they could write the Credicard info down with no mistakes.
After talking to 2-3 different hotel owners, they said it is usual to keep 1 night... but not all 3 nights payment for a no-show. And maybe add a small cancellation fee...
This hotel however probably is greedy
Les chambres sont simples mais propres et tout est au goût du jour.
La vue est superbe