HÔTEL REAL PALÁCIO * * * * *
L’adresse 5 étoiles phare des Hotéis Real (Hôtels Royaux) développe une atmosphère raffinée et une réception d’excellence dans un cadre très élégant et de grand confort. Les chambres sont très plaisantes, tant dans la partie récente que dans la partie historique installée dans un ancien palais restauré. Entre tradition et modernisme, vous serez vite à l’aise, en profitant d’un health club avec bain à remous et soins spa, ainsi que de différents salons et patios. Petit déjeuner-buffet pharaonique, composé de spécialités portugaises et de produits frais.
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Personnel souriant et sympathique.
Mais on est très loin d un 5 étoiles....
La salle de sport ya une machine qui fonctionne le reste en panne ...
Le petit déjeuner n'a rien d un moment de détente on est les un sur les autres ... jamais vue ça dans un 5 étoiles.
The hotel is very well-connected with a direct line to the airport, as well as into the city centre. The Metro station is only a short walk away.
The spa was very quiet and always had fresh towels for us. Although the 9 o’clock closing time is a bit early. The steam room and the sauna worked great and we went there every night of our stay.
There is a giant shopping mall nearby with a massive department store stretching over seven floors which will have everything that you could possibly need.
There is a nice park which is very relaxing on evenings and obviously a lot of locals go there.
There was an on-site restaurant and sports bar, and although we didn’t use them, they looked pretty good.
I like the checkout time is 12 pm as a lot of hotels are bringing this time earlier and earlier you have to rush to get out in the morning.
Breakfast had every option imaginable but hot food was not great. However, they were all kinds of bread and pastries and cold meats and even salmon.
Only one coffee machine made good coffee while the coffee from the other was terrible. Do not use the coffee machine by the door. You will regret it.
I was shocked to find that you had to pay extra for the coffee in the room. It’s not even reasonable, the price is exorbitant. For example, you need to pay for the coffee and the cream separately. This made the hotel feel like a budget hotel instead of a five star hotel. I could go to a café around the corner and get a cappuccino and a pastel de nata for less than the price of the coffee in the room.
The mini fridge in the room was convenient for storing my own bears, but you have to ignore the expensive stuff in there that they provide for you. It’s all vastly overpriced.
Temperature control did not work the first night. It was fixed the next two nights, but then broke again on the last night. It seemed as if it was stuck on the hottest setting, and we had to open the balcony door in the middle of the night in order not to boil.
Rooms small
The room itself was clean and well decorated but it was too small. There was also a lack of power sockets with none available next to the bed for charging a phone overnight. Also, the sockets turned off when you left the room so you couldn’t leave anything charging while you had breakfast for example.
Overall, I would say this is a very average hotel in a convenient location.