AMERON HOTEL SPEICHERSTADT * * * *
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Un bel hôtel de grand standing dont le design rappelle la bourgeoisie des années 1950.
Dans un immeuble de brique rouge des années 1950 qui logeait autrefois les bureaux des marchands de café, cet hôtel joue la carte du charme des fifties. Les chambres, dont la décoration rappelle le style des bureaux des agents du café avec des panneaux de bois sombre et des meubles design, sont confortables mais manquent un peu de charme. Le sauna, au dernier étage, est doté d'une terrasse fort agréable avec une vue imprenable sur le fleuve et sur la nouvelle Elbphilharmonie.
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During our stay, the luxury and level of service were stereotypically German. As an American tourist, it was puzzling that the staff were limited to friendly greetings and saying, "Unfortunately, no. So sorry." While blunt and direct, the staff could have been more helpful. It wasn't one particular interaction that made it frustrating, but a series of small indignities left me wondering, "Is it something I said?" When I checked out, I wanted to ask what was up but didn't get the standard "How was your stay?" At that point, I figured, "Why bother?" I would get the same, "I'm so sorry we didn't meet your expectations." Frankly, I couldn't wait to move on and put the experience in my rearview mirror. My guess is The Ameron is a terrific hotel for Upper-Class Germans and Europeans who know how to navigate the staid and traditional formalities. Unfortunately for me, that's not my skill set.
The suite was well-appointed and included clever blackout shades on the exterior of the building and curtains on the interior. The room's near silence was welcome as we were jet lagged and needed sleep.
There were some user experience issues in the room that, I must admit, were a bit frustrating. For instance, the door handle affordance in the bathroom was poorly designed, causing me to accidentally hit myself when opening it from the inside. When entering the room, I appreciated the power lock feature that turned on the lights and outlets - a standard convenience. However, the TV also turned on every time, which was a bit inconvenient. Given the room's price, it was disappointing to see the many in-room coffee creamers that had dried out or curdled. This was something I discovered after making myself a cup of coffee. These small, minor points of friction, when experienced repeatedly, made it difficult for me to fully enjoy my stay.