APARTMENTS FLORENCE

Well, We just came back from Florence after another 12 day in March at 7 Ricasoli Terrace. Nearly everything we asked them to do to make our stay better this go around they were able to do. Apartments Florence is a property manager that puts their guests and owners on equal grounds. They answered any concerns we had within minutes.

Apartments Florence is a professional company that cares about everything.

And the owner of the apartment was very very accommodating for us. Thank you to the owner. It’s a wonderful place.

Thank you Staff members! We look forward to contacting you again for our next stay. ????

Gran ubicación, muy amplio el departamento pero lo único que no nos pareció fué que nos hicieran un cobro extra por llegar en la noche y las almohadas están muy incómodas.

Soggiorno fantastico! Spazi ampi e luminosi, non manca nessun comfort. Voto 10 per la vista indimenticabile. Ci tornerò molto volentieri

Agency Review : Very dissatisfied with their poor service, misleading attitude and won't recommend them to anyone! Guest is doing their work and paying for it!

Overall Apartment Review : Overly priced Luxurious central location in the heart of Ponte Vecchio in Florence. It was a good stay due to fully equipped apartment & central location. Rent 2,002€ for 27 days (Jan/Feb 2024) + 600€ Deposit + 130€ Utilities + 38.5€ City tax per person ( The city tax is 5,5 euro per person per night for the first 7 nights.)

Check-in/out and cleaning Review : Although it was communicated with the agency office various times, I had to chase the workers with extra phone calls/messages to fulfill any task to ensure they are coming on the agreed time for check-in or check-out which made me feel that I am doing their job.
During the check-in, I have waited for the cleaners to do final cleaning as requested by the agency but left doing nothing to the reported dirty balcony. ( Furniture in the balcony was soaked for days & took me days to dry them up and clean them to be decent to be able to use them)

My bad rental experience due to :

1. I was required to sign a rental contract for 1,500€ in rental fees, yet I ended up paying 2,002€. When I inquired about the discrepancy, I was informed that the additional 502€ was for tax purposes for the owner. However, it became apparent that this extra amount was designated for the agency's administrative fees and check-in/out cleaning fees. Essentially, the guest is footing the bill for these subpar agency services, rather than the owner bearing the cost. This situation is particularly frustrating because it implies that guests are shouldering the burden of these subpar agency services, rather than the owner covering these costs. While I would be willing to cover such expenses if they were explicitly stated in the contract or if I received good quality service, this was not the case.

2. During the apartment inspection, I attempted to negotiate including Utilities in the rental fee, but the owner declined. Instead, we agreed that Utilities would be deducted from the withheld deposit at the end of my stay. However, at check-out, the agency reneged on the agreement, leading to stressful correspondences and trying to force me to pay the Utilities bill in advance of receiving the deposit refund.

3.The check-out worker refused to come at 9-9:30 am, the time I requested to accommodate my train schedule, citing it as too early for them and insisting they needed to go to the office first. This despite their earlier communication emphasizing that the check-out process should be completed by 10:30 am at the latest. I suggested they come the day before, but when they realized I wouldn't pay any Utilities on the spot and insisted they be deducted from the withheld deposit, they canceled on me.

4. When I stood firm and declined to pay the Utilities bill in advance, insisting on holding them accountable to our initial agreement of deducting it from the deposit and refunding the remainder, they deducted stamp fees and online payment fees. They treated it as if I had made an online payment, despite having the money in advance, for which I shouldn't have been charged any extra fees since I didn't make any online payments for Utilities.

I had a terrible experience dealing with an unprofessional, greedy, and incompetent agency that consistently failed to deliver on their promises. They charged me unnecessary fees out of greed, wasted my time by making me chase them to complete even the simplest tasks, and manipulated me regarding the deposit agreement. This behavior is unacceptable and reflects poorly on their professionalism and integrity.

The staff at Apartments Florence are always ready to help. Silvia, Niccolo, Gabriela, Cesare and the others have made my long-term stay in Florence very pleasant with their reliability and friendliness. I look forward to working with them again when I return, even if only for a short term visit. Bravissimi ragazzi! Grazie mille!