APARTMENTS FLORENCE

Sayed and Nesrin helped me sooo much at the time of check in when having trouble with contacting the bank. It’s not easy living abroad and situating the paperwork and they were so kind and helpful. definitely use this company and ask for them! ♥️

Apartments Florence was one of the best experiences we had while traveling through Europe. The flat was in a wonderful location, spacious, and had all the amenities needed to live a good Florence lifestyle. The staff was exemplary, always attending to any concerns or needs I had.

It is safe to say I would use them again in a heartbeat, and highly recommend anyone to do so as well.

Great luxury apartments in Florence.
The team is very involved and helpful. I could recommend Apartments Florence to anyone looking for a great stay in Florence!

They're scam artists. They charge more than $1,700 on "service charges" and are rude and impolite. Be warned and do not give them business.

This is my warning to all students studying in Florence. This company will take advantage of you and steal your money. They left me without hot water for over 14 days and did not reimburse me or even apologize. I had to get a plumber on my own to fix the hot water. They left me with a broken toilet for multiple days and blamed me when I was not at fault. They also did not give back our full security deposit and still refuse to refund me the full deposit because they charged us a second cleaning fee. The receipt for the cleaning fee was clearly faked and they forged the receipt to steal our money. They are horrible at responding to emails, either never answering or responding to only one tenant. They will blame you for anything that goes wrong in your apartment and charge you an extreme amount of money to fix something. DO NOT USE THEM. I believe they specifically targeted me because I am not Italian and I am a student. I would never recommend them to anyone, especially a young student. Find your housing elsewhere.

They are most likely going to respond to this review trying to blame me. I'm aware of their responses to the other negative reviews and all I can say is, I wish they spent as much time taking care of their current tenants than arguing with past ones.

UPDATE:
The agency returned the full deposit to myself and the other tenant. I am very happy that they have taken this review into consideration and returned the money. I still stand by my comments about their lack of organization, disregard for maintaining a functioning apartment, and the faked cleaning fee receipt. It is disheartening to think that this review was the main reason I received the rest of my security deposit. I hope the agency can take my criticism and treat future tenants better.