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Avis PALAZZO ALFIERI Florence - Firenze
Avis des membres sur PALAZZO ALFIERI
4.2/5
21 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
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Breakfast was not good and the staff especially at the breafast room was NOT friendly at all
the only downside was that the breakfast room was small, and food selection was limited.
O pequeno almoço é bastante completo e bom!
Rooms:
Pros - plenty of towels and amenities. Came with shower and a jacuzzi. Room is spacious. They always refill out bottled water.
Bedding is clean but they don’t have duvets
Cons - lighting in the room and bathroom is terrible. Air circulation is poor. Air conditioning broke. We had to open the windows and tons of mosquitoes. Got bitten 5 times by mosquitoes
Rooms need major upgrades. Elevator was very tiny and slow.
Overall the hotel reminds me of an average 3 star hotel.
Service: We put out our DND sign but room service came knocking on the door for evening turn down?!
Reception was friendly.
Bellboy was friendly.
Breakfast buffet options are plentiful for $15
Location is amazing. Central distance to town.
Rooms are dated. The shower floods and ponds because the drainage is clogged up. The air ventilation makes a ton of hissing sounds that prevents one from having a good night's sleep.
And what's worse? The staff can't be bothered. We approached front desk staff two times about the noise and each time they promised to send someone to the room (and were not apologetic at all in the slightest bit).
Guess what? Nobody came at all.
What use is staying at a swanky looking hotel if you can't even sleep well at night, and the staff treats you with disdain?
View the attached video (with sound) and judge for yourself.
Update: they offered us an upgrade ONLY on the condition of deleting this review. I.e. An upgrade not because they were truly sorry, but because they want to appear better than they are. We turned down the upgrade.
Taking off one star because there is a lot of notice heard from neighboring rooms, as the walls and floors are way too thin. Every day during our stay it sounded like someone was playing bocce ball in the room above ours. Check-in was not very smooth as it was not clear to us where the lobby was (it’s tucked in the back of a building, far from the actual entrance), and the bellhops were not really on top of things as we’d have to wait a long time or they’d leave before our taxi would arrive during check-out, leaving the baggage handling to us. Overall, I’d recommend this hotel if you want to stay near the super touristy Ponte Vecchio.
Do not recommend anyone to stay here.
We were unable to sleep during the stay as the room ventilator is so noisy. Despite telling the reception staff and calling the 24hr service line, they just simply ignored.
En cuanto al personal, tienen un equipo de personas en la que su principal preocupación es la atención al cliente.
Muchas gracias por hacernos el viaje más agradable. Volveremos otra vez sin duda.