2024
Recommandé
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2024
Avec Hey Iceland et ses 38 ans de connaissances et d'expertise, vous bénéficierez d'un large éventail de visites vraiment inoubliables et un réseau de plus de 170 établissements soigneusement sélectionnés dans tout l'Islande. Que ce soit pour les groupes, les amis, la famille ou des visites d'intérêts particuliers, l'équipe vous présentera les incontournables et les joyaux cachés de l'Islande, l'histoire de ses habitants et leur hospitalité ! Visite en été sous le soleil de minuit ou en hiver sous les aurores boréales, à vous de choisir.
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Avis des membres sur HEY ICELAND
4.8/5
30 avis
Rapport Qualité/Prix
Service
Originalité
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HEY ICELAND compte 30 avis avec une note moyenne de 4.8. Vous pouvez consulter les avis de HEY ICELAND en cliquant sur ce lien ou partager votre avis sur HEY ICELAND en cliquant ici
HEY ICELAND se situe au Síðumúli 2 , Reykjavík
Lundi
09:00 - 16:00
Mardi
09:00 - 16:00
Mercredi
09:00 - 16:00
Jeudi
09:00 - 16:00
Vendredi
09:00 - 14:00
Samedi
Fermé
Dimanche
Fermé
![Carte adresse selection](/images/v5/adresse/map-fake-empty.webp)
Les meilleurs à Reykjavík et autour
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First the positive - it was super easy. The car was great, the tablet in the car was great and almost everywhere we stayed was great. Low budget but clean and comfortable.
It CAN be a great solution but you have to be careful about what accommodations they offer you or really know the geography in advance.
The negative - we got ZERO (borderline unclear) support in advance. We booked our trip months ahead but there was largely silence for extended periods from Hey Iceland to answer questions. I repeatedly asked for ideas about what to do in each place and the suggestions offered usually involved things we had to pay for (which were far more expensive through Hey Iceland that direct booking) versus what to see. I specifically asked for hike ideas and the person helping me said "look on AllTrails."
Once we got to Iceland, we found the locations of our accommodations were often no where near the "town" listed for the location. One place supposedly near Egilssadir was actually 45 minutes out in the east fjords - totally out of the way, nowhere near what we wanted to see/do, no food nearby, and no food offered at the hotel. When we arrived, we found that our room's slanted ceilings meant we could not sit up in bed. The owners were warm and welcoming but the room was not.
Also - we specifically and repeatedly asked to change one accommodation to be closer to Myvatn (we were put in a hotel 45 minutes away in the wrong direction for two nights). The agent just would not budge. The place she chose required significant backtracking. Moreover, it was far closer places we had seen already than the places we needed to reach. Again - no food anywhere nearby and no dinner offered at that location (despite the website's description offering dinner).
We had to pay out of pocket to stay somewhere more convenient and we are still waiting for our refund for the night we did not want nor use.
One hotel they chose was completely out of character. Outside Vik we landed in a hotel geared toward large tour groups with a massive dining hall with long tables. It felt like a catering hall with zero personality The wait staff had no idea how to deal with individual travelers like us (and probably was a Covid super spreader).
Finally - support by chat or phone, offered on the tablet was nonexistent. No one is around on the weekends and no one responded to our issue about the Myvatn hotel mentioned above.
Again - this CAN be a great solution IF you know where things are located in advance but otherwise it's a bit of a crapshoot and buyer beware. You have to be VERY careful and do your research ahead of time.
We are sad to hear that our service did not meet your expectations. What you describe does not sound like the type of service we pride ourselves in providing. There seems to be room for improvement in regards to communication on our part and I am sorry for that.
I am going to look into your booking and what happened.