HOTEL RIU TOUAREG ^{* * * * *}

AVOID AT ALL COSTS!!! Me and my partner came here again for my 21st birthday due to last years experience being so good, however, this is no longer the case. On arrival we went to our room which had been abandoned and in the corner of the hotel. At first we noticed how unclean the room floor was and on further inspection that the room had never been cleaned due to the air conditioning being covered in thick mold (please find attached pictures) due to being asthmatic I could not stay in this room due to health reasons. We were then moved rooms which at first we were happy with until we later found out was a downgrade (paid extra for upgraded rooms). Now you would think it stops there but no… a week into the holiday things had seemed to slightly improve until the day we came back to the room after a day at the main pool and a pair of trainers were missing from the room at a value of £130. When we informed the TUI representative he sighed as if this is a common occurrence at the hotel and offered me and my partner a £104 trip (£52 each) for the inconvenience and said he would launch an investigation which would take between 48-72 hours and get back to us ASAP, okay fair enough so you’d think, apart from that we are still waiting to hear back 4 days later and the TUI representative is now no longer here for the rest of our stay (how convenient is that). We also had our quad biking excursion cancelled the day before, which was my 21st present (which is not the hotels fault but will be important later on) when trying to get a refund from the TUI representative we were told this could only be done in euros (cash) and that if we wanted to do quad biking to go to the locals on the beach, when mentioning the STOLEN TRAINERS situation we were informed that we would have to follow this up with the TUI representative that started the investigation… HE ISN’T HERE! It’s that frustrating it’s actually laughable. We were then told to report it to the hotel management (we already did and was told we’d be updated, we wasn’t) when we said we had, the TUI representative said to mention this again… so we did. We were now informed that we’d have to speak to the police that would be at the hotel at some point in the night an not informed of when or where they would be due to hotel staff not knowing. In all the holiday has been frustrating and a complete disappointment, definitely not the place to spend 2 weeks for your 21st. To anyone considering coming here please look elsewhere, this is not the place for a NO STRESS holiday, which is the hotel motto. PLEASE AVOID.

Su 1.000 ospiti, solo 20 generalmente fanno ill bagno nell'oceano, mentre gli altri restano alle piscine. Parlare di location non ha quindi gran senso. Rivolgendomi quindi alle persone che fanno parte di quei 20 su 1.000, attenzione che c'è costantemente bandiera rossa.
Quando le onde sono più basse, il bagno è possibile e i bagnini anche meno severi. Quando sono più alte, i bagnini fischiano anche se metti il piede nell'acqua, francamente eccessivo. Se la pensate come me, vi fate una passeggiata lungo la spiaggia incontaminata e, lontano dai bagnini, in maniera prudente potete fare quello che volete.
Ristorazione buona, servizio buono, stanze tranquille, struttura pulita.
Per chi sa apprezzare la vastità dell'oceano, posto meraviglioso.
Anche i turisti per caso che devono sfondarsi di cibo, drinks e animazione, rimarranno soddisfatti del posto.
Insomma, raccomandabile per tutti.

Heerlijk voor zonnige vakantie. Vriendelijk personeel. Goed verzorgd en goed eten

Zimmer ordentlich ,schimmel in der Klimaanlage, Deutsche wurden in den letzten Block gelegt, sonst nur Engländer, zum Essen ca 10 bis 15 Minuten laufen, Putzfrauen guter Service, Riu Hotel nicht weiter zu empfehlen

Super hôtel, rapport qualité prix génial