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Avis des membres sur HOTEL RIU TOUAREG

4.4/5
109 avis
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Adam E.
Adam E.
Visité en novembre 2023
I loved my time here, and would return again with no doubts. For an escape away, just relaxing with the sun, a cool breeze, and all inclusive service in the adults only area, I couldn't have been happier.

Good food, cooked fresh in front of you, specialised restaurants if you fancy, bars everywhere, and the peace and serenity of your own slice of paradise. Great
Sally W.
Sally W.
Visité en novembre 2023
Hotel looks tired and run down. Service ok but never made to feel like a valued customer. Food ok, but mainly fried, repetitive and monotonous. Probably the worst Riu hotel I have stayed in.
HOTEL RIU TOUAREG
HOTEL RIU TOUAREG Responsable
27/11/2023 à 15:27
Dear Sally Whewell,

We are truly saddened to read that despite our efforts of our maintenance team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our resort.

We will forward your remarks to the management department for further acknowledgement.

Best Regards,

Hotel Riu Touareg
Online Reputation Manager
waldo e.
waldo e.
Visité en novembre 2023
If you there for a week and hope to have a couple of dives from this ‘ onsite dive centre’ don’t waste your time, they are never available for diving and probably not capable of making sure you safe on the dive anyway.
HOTEL RIU TOUAREG
HOTEL RIU TOUAREG Responsable
27/11/2023 à 12:28
Dear Waldo Enslin,

Thank you for staying with us and for letting us know about your feedback.

We are truly saddened to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.

Best Regards,

Hotel Riu Touareg
Online Reputation Manager
Vana V.
Vana V.
Visité en novembre 2023
Wir sind jetzt zum 3x im Touareg und sind eigentlich immer noch begeistert von dieser riesigen Anlage. Der Strand ist der Hammer, man kann laufen ohne irgend jemanden zu stören.

Am großen Pool muss ich leider sagen der verfall ist zu sehen von Jahr zu Jahr. Die Fliesen fehlen es gibt auch an einigen stellen Verletzunggefahr. Es ist schade das da nichts gemacht wird.

Das Essen ist abwechslungsreich und jeder findet etwas.
Die Kellner überall auf der Anlage sind freundlich und hilfsbereit.
HOTEL RIU TOUAREG
HOTEL RIU TOUAREG Responsable
27/11/2023 à 12:50
Sehr geehrte Vana Von und zu,

vielen Dank für Ihre Loyalität und die gute Bewertung!

Es ist schön, dass Sie sich wohl gefühlt haben in unserem Hotel Riu Touareg und vor allem mit unserem Service sowie der Gastronomie zufrieden waren.

Wie wir aber auch lesen, gab es einige Gründe zur Beanstandung, was den grossen Pool angeht. Ihre Hinweise werden umgehend an unser Instandhaltungsteam weiterleiten und wir danken für Ihren Hinweis.

Wir würden uns sehr freuen, Sie in der Zukunft wieder bei uns begrüßen und verwöhnen zu dürfen.

Mit lieben Grüßen

Hotel Riu Touareg
Online Reputation Manager
Renate G.
Renate G.
Visité en novembre 2023
TollesHotel,Strand traumhaft, leider baden im Meer unmöglich zu hohe Wellen.
Morris P.
Morris P.
Visité en novembre 2023
The best resort by far
HOTEL RIU TOUAREG
HOTEL RIU TOUAREG Responsable
27/11/2023 à 16:02
Dear Morris Peace,

Thank you for taking the time out to leave a great review!

We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel.

We look forward to seeing you back again soon.

With our best wishes we remain,

Hotel Riu Touareg
Online Reputation Manager
Alistair R.
Alistair R.
Visité en novembre 2023
Great staff, friendly service, clean what more do you want, total relaxation
HOTEL RIU TOUAREG
HOTEL RIU TOUAREG Responsable
27/11/2023 à 16:46
Dear Alistair Robinson,

Thank you so much for taking the time to review your stay and for the rating!

It was our pleasure taking care of you!

We are looking forward to having another chance to welcoming you back in the near future.

Have a great day,

Hotel Riu Touareg
Online Reputation Manager
Katherine T.
Katherine T.
Visité en novembre 2023
The pool area for sunbathing is not big enough for the number of guests there are.no areas to have a drink away from the noise in an evening the entertainment is average at best. the food was plenty the specialist Asian restaurant was a disappointing visit as after I had eaten my starter there was no other food left it was a 1 and half booking and most food gone within the first half hour and people gone. ????
HOTEL RIU TOUAREG
HOTEL RIU TOUAREG Responsable
27/11/2023 à 11:13
Dear Katherine Turnock,

Thank you very much for choosing us and for sharing your review about your last stay.

It's saddening to hear you weren't completely satisfied with your recent experience, as providing the highest level of hospitality is our number one priority therefore we sincerely apologize for falling short of meeting your expectations.

We hope to have another opportunity to welcome you back for an enhanced experience.

With our best hopes we remain,

Hotel Riu Touareg
Online Reputation Manager
Frank W.
Frank W.
Visité en novembre 2023
Kamer was gedateerd en kon wel een update gebruiken. Schoonmaak was wisselvallig en ontbeerde aan details,
zoals (uberhaupt) verstrekken van schone handdoeken. Het eten is standaard en vrijwel dagelijks hetzelfde. Net als de entertainment, pas vanaf 21:00 is er iets van afwisseling zichtbaar. Toezicht op gasten is er niet, bijvoorbeeld op 'vapen' aan tafel of zonder shirt bij het eten aanschuiven. Of ergerlijker nog bedjes aan het zwembad bezet houden, terwijl je er niet bent. Alles bij elkaar zeker geen 5 sterren ervaring, maar het zonnige weer maakt in deze tijd een hoop goed.
Julia H.
Julia H.
Visité en novembre 2023
Don't stay here unless what to be in a mix between butlins and benidorm.
Food awful. Do not stay if you have any food intolerance or allergy or vegetarian or vegan as its almost impossible to eat a meal.
In 1 week I think I've had 1 ok meal. I've lost weight on an all inclusive it's that bad.
Entertainment awful. 1 OK show rest woke nonsense and a lecture on us destroying the planet... awful.
Only good thing, the Spa and you pay extra for treatments so not not including that in hotel review.
Trip we went on was awful so cancelled the rest.
4 out of 3 days cloudy and there's absolutely nothing to do if cant sunbathe.
Would not consider returning, absolutely not worth the money.
HOTEL RIU TOUAREG
HOTEL RIU TOUAREG Responsable
23/11/2023 à 11:32
Dear Julia Hubbard,

Thank you for your review. We really appreciate that you took the time to evaluate your stay.

Since we make every effort to meet our guests’ expectations and to provide a wonderful experience, we are disappointed to read that you may have experienced some challenges with us.

Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future.

Warm regards,

Hotel Riu Touareg
Online Reputation Manager
Nely M.
Nely M.
Visité en novembre 2023
Está siendo todo fantástico.

Lo que más destacaría es el trato de los trabajadores hacía los clientes, muy cercanos, te hacen sentir agusto, muy educados… algo que en España es muy raro encontrar.

El hotel está súper bien, muy bonito y limpio.

La comida una gran variedad, era algo que temíamos al salir de España, y para nada se come fenomenal.

Tienen una App que ayuda muchísimo. Ante cualquier “problema” de momento lo solucionan.

Las actuaciones y animaciones estupendas, nos ha encantado el baile típico de aquí.

Sinceramente no le encontramos ningún desperfecto al hotel ni a nada.

Agradecer a Jorge, el director de este hotel, el gesto de saber que habíamos dos españoles en la isla y aconsejarnos de actividades y playas que podemos visitar.

Está siendo una luna de miel perfecta! Gracias a todo el equipo de RIU Toureg, sois maravillosos.
HOTEL RIU TOUAREG
HOTEL RIU TOUAREG Responsable
22/11/2023 à 11:58
Apreciada Nely Montero



Gracias por tomarse el tiempo de escribir una reseña tan buena de nuestro hotel.

Nos satisface muy gratamente conocer su positiva valoración, en general, pues, es para nosotros un reconocimiento a nuestro esfuerzo y dedicación diarios.

Deseamos, de corazón, que vuelva pronto a visitarnos y, poder ofrecerle así, otra tan buena experiencia.


Cordialmente,
Hotel Riu Touareg
Online Reputation Manager
Helena M.
Helena M.
Visité en novembre 2023
Skvělá dovolená, lidé, příroda, hotel splnil naše očekávání
William G.
William G.
Visité en novembre 2023
Brilliant
HOTEL RIU TOUAREG
HOTEL RIU TOUAREG Responsable
23/11/2023 à 11:22
Dear William Gibbs,

It is really gratifying to learn that our lovely guests are pleased with their stay.

Thank you very much for your excellent feedback!

We wish you a very happy day, William, and we hope you will visit us again soon!

Warmest Regards,

Hotel Riu Touareg
Online Reputation Manager
Robert E.
Robert E.
Visité en novembre 2023
Underbart hotell och trevlig personal. Maten och servicen har verkligen varit toppklass. Rent snyggt och stort. Många olika poolområden. Vi bodde direkt vid stranden och havet. Fanns inget att klaga på. Rekommenderas
Andreas T.
Andreas T.
Visité en novembre 2023
Es war ein ganz tolles Hotel, es hat alles gepasst, besonders der Strand war eindrucksvoll, sehr sehr eingeschränkt möglich bis gar nicht möglich, wegen den teilweise sehr hohen Wellen... die Fahne am Strand strikt beachten, da ist Sal Rei der Strand ruhiger.

Dort geht es vom Baden her. Ansonsten Essen und Trinken ganz gut, besonders Adults only Bereich sehr gut, auch die Pool Bar .

Bei den Katzen, ist es so, es gibt extra Katzenfutter zum füttern. Es wird extra daraufhingewiesen, das man keine Lebensmittel verfüttern darf, wer das macht braucht sich nicht zu beschweren.
Es gibt eine Cats Café Station, wo man Katzenfutter findet.

Ansonsten Zimmer ordentlich gepflegt, eine Renovierung wäre empfehlenswert, aber man soll auch nicht zu viel erwarten, da man außerhalb der EU ist, muss man sich eben anpassen. Was einige wohl nicht konnten, von daher kann ich da deren Bewertungen nicht ganz nachvollziehen. Auch vor Ort das gejammere konnte ich nicht nachvollziehen.

Dann soll eben der eine oder andere zu Hause bleiben.

WLAN funktioniert aber nicht vergleichbar wie zu Hause Bandbreite so ca. 1-2Mbit, abends deutlich weniger weil viele im Netz unterwegs sind.

Ansonsten kann ich es empfehlen, besonders der Abdults only Bereich sollte man vorab buchen wenn man ein wenig Ruhe genießen will.

Der normale Bereich ist auch okay da sich das gut verteilt, aber irgendwie doch soviel Menschenmassen. Trotz alle dem rundum ein schöner Urlaubsort. Mal was anderes, als Malle und Co.
Liz S.
Liz S.
Visité en novembre 2023
If you want somewhere to go that is in the 30s in November or January Cape Verde is your place.
This time we stayed in Boa at the Touareg and it was wonderful.
The buffet offered a huge choice of dishes. The cocktails were divine and we had the most laziest of times round the pool.
The photo is a view from our balcony
v
v
Visité en novembre 2023
I had read some pretty worrying reviews prior to coming here I.e about food poisoning and other.

I have been lucky enough to have gone to multiple all inclusives around the world and tbh this IS a good all inclusive not sure where these negative reviews have come from.

It's November and the weather is incredible round 30c at the peak, and a pleasant mild 20-23c in evenings. Staff are friendly and I think service is good. The food is good in quality and there are many vegetarian options, the meat tastes amazing too. Not too mention they have activities and while those are not extravagant they are perfectly fine????

The only downside so far is that the hotel is isolated so you'd need a taxi to explore the town in Boa Vista. Furthermore, at this time of the year at least the sea is too rough to swim in and everyone is advised to keep to the beach mostly. Plenty of swimming pools so not to worry though.
ray w.
ray w.
Visité en novembre 2023
We had an amazingly relaxing holiday.
We'll be back!
E M.
E M.
Visité en novembre 2023
Mal wieder AIl-inclusive Urlaub
Monica Y.
Monica Y.
Visité en novembre 2023
Röd flagg hela veckan gjorde att vi inte kunde bada i havet vid hotellet.
C (.
C (.
Visité en novembre 2023
Wie schon beschrieben ist es ein tolles Hotel das leider in die Jahre gekommen ist, extrem bemerkbar ist es am / im Poolbereich. Fliesen weggebrochen und die Beschattungsbereiche sind nicht mehr ganz. Dafür muss man sagen sehr freundliches Personal die einem jeden Wunsch erfüllen (Geburtstagstisch). Das Essen ist hervorragend vielseitig und jeder findet im täglich abwechselden Büfett etwas.
Was mich persönlich sehr stört sind die ganzen Katzen in der Anlage sowie im Restaurant Bereich. Somit leider nur 4 von 5 Sterne.
paul m.
paul m.
Visité en novembre 2023
Fantastic holiday with no complaints at all..deffo go again.
HOTEL RIU TOUAREG
HOTEL RIU TOUAREG Responsable
20/11/2023 à 15:07
Dear paul macka,

Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.

We look forward to sharing another amazing experience with you soon.

Have a lovely day.

Hotel Riu Touareg
Online Reputation Manager
Raffael G.
Raffael G.
Visité en novembre 2023
Bestes Hotel, nur die Lage ist weniger belebt, wer einen Einsen Strand Sucht, beste Lage.
HOTEL RIU TOUAREG
HOTEL RIU TOUAREG Responsable
17/11/2023 à 13:36
Sehr geehrter Raffael Glöckner,

vielen Dank für Ihren Besuch und für die Zeit, die Sie sich genommen haben, Ihre Bewertung über unser Haus zu schreiben.

Wir freuen uns enorm über Ihre tolle Bewertung und dass Ihnen Ihr Aufenthalt so gut gefallen hat.

Wir hoffen Sie eines Tages wieder bei uns begrüßen zu dürfen. Bis dahin wünschen wir Ihnen eine gute Zeit.

Mit herzlichen Grüßen

Hotel Riu Touareg
Online Reputation Manager
Stavanya H.
Stavanya H.
Visité en novembre 2023
We came back this year after spending our Honeymoon here last year, we even brought friend's with us this time.
The hotel grounds are amazing, the staff work constantly and can't do enough for you. The food is plentiful and many choices.
The only thing that lets it down is the lack of cold water coming out the taps and shower that we experienced on 3 occasions. We were unable to shower, which for a 5 star hotel isn't acceptable.
The hotel needs refurbishing desperately, the pool areas and pools themselves are looking tired, some of the walkways are trip hazards.
Rather disappointed with our stay and if it doesn't get a much needed refurbishment we won't be returning again, which is a shame because it is in a beautiful place.
Come on RIU spend some money on this forgotten gem and let it sparkle again like it deserves to do.
HOTEL RIU TOUAREG
HOTEL RIU TOUAREG Responsable
17/11/2023 à 16:05
Dear Stavanya Hallam,

Thank you for bringing your experience to our attention and for your detailed feedback.

It does help us when applying changes.

We are sorry to read that your stay was not perfect, due to the areas where we could do some improvements, we will notify the different departments in charge.

Please accept our apologies for any discomfort.

Best Regards,

Hotel Riu Touareg
Online Reputation Manager
murat c.
murat c.
Visité en novembre 2023
Magnifique hôtel, mais impossible de rentrer dans la mer, trop fortes les vagues.
Cathy J.
Cathy J.
Visité en novembre 2023
What an amazing holiday! Staff all so warm and welcoming, nothing too much trouble, all areas kept super clean, awesome selection of food, high quality and so much choice, the energy of the entertainment team was impressive and great to see, thanks to everyone ☺️
HOTEL RIU TOUAREG
HOTEL RIU TOUAREG Responsable
17/11/2023 à 10:59
Dear Cathy Johnson,

Thank you very much for sharing your highly appreciated feedback with us.

We are pleased to know that your recent stay has been pleasant.

Certainly, your compliments will be shared with the entire team and we all do hope to welcome you back soon.

Yours sincerely,

Hotel Riu Touareg
Online Reputation Manager
Diane D.
Diane D.
Visité en novembre 2023
Beautiful Place to Stay.
HOTEL RIU TOUAREG
HOTEL RIU TOUAREG Responsable
16/11/2023 à 11:24
Dear Diane Dickie,

Thank you very much for your fantastic review.

It was a pleasure to host you and it makes every effort worthwhile to read you had a nice holiday.

Thank you for choosing us, Diane!

We would like you to visit us again very soon.

Warmest Regards,

Hotel Riu Touareg
Online Reputation Manager
angela h.
angela h.
Visité en novembre 2023
Arrived around 4.30pm but had to wait half hour for our room to be ready and when you're in jeans and trainers it's so hot all you want to do is change after a long journey. Went to eat in the restaurant while we waited, which was a bonus. Food is ok, and lots of choice, but its manic with people not willing to queue up and just push in. Bit of a free for all. Bellboy took our cases to our room, which was the furthest away from reception(a 7minute 20 sec walk). We are 64 and 63 and hubby has a heart condition, i have Fibromyalgia and chronic fatigue, so was a problem for us.Room was cool and spacious. We stayed there the night as it was getting late, but the next day asked to move rooms nearer. Not a problem they was very accomodating and said go back at 2pm to get a key to view another room. We did and chose to take the new room which was a 2 min walk to and from everything, the restaurant, pool and reception. The only problem is not enough plugs to charge phones and other electrics. And the cats. We opened our patio door and about 5 kittens jumped over the wall trying to get in our room meowing for food. So we couldnt leave our door open as they was under the bed and in our cases. There is a cat protection scheme they are under and a vet comes in once a month to flea, worm and neuter them, so they are well looked after. Theres not many flies, but the few there are land on you when you're just dozing off on the sunbed so take repellant. There's no gnats at all. Staff are so happy in their work and nothing is too much trouble. They say "you're welcome" everytime you say thank you. The entertainment team are energetic and do a lot round the pool and sidelines. They even provide the evening entertainment on the stage at night for an hour with singing and dancing, putting on shows like Grease and going through the pop music years.Sunbeds are easy to get but are crammed in like sardines, so if you like privacy you're out of luck. And the same as anywhere people put their towels down at the crack of dawn and don't sit on them for ages. The hotel is the 3rd biggest in the world and it's huge. The main pool is massive with different sections, 1 part has a swim up bar with seating in the pool and can get a bit rowdy at times. but if you want quiet there's a infinity pool at the far end of the complex with a bar and entrance to the beach. The hotel provide pool towels and give you a red card to exchange for towels at the hut, we wasnt given any red cards so when we went to get towels we was refused and had to walk back to reception to get them and trudge back to the hut, a minor problem, but when its hot you dont want to be backwards and forwards, so make sure they issue you with a red card. There's a childrens pool separate to the main pool further away from main pool.The hotel is kept very clean and someone is always sweeping up any mess around the restaurant and floors are mopped. A lovely place but in the middle of nowhere, so take everything you need as it's in the middle of barren land. You could be anywhere in the world, so if you like to see a countrys culture, book some trips to get out and about. The sea is out bounds as it's so choppy, and the red flag is always flying. It looks inviting as it's so blue and we witnessed a couple of men crashing against the fierce waves, just as it was getting dark at 6pm. Lucky for them they didn't get swept away.
HOTEL RIU TOUAREG
HOTEL RIU TOUAREG Responsable
16/11/2023 à 09:29
Dear Angela Hatton,

The best reward is learning that you had a fantastic time.

Thank you very much!

We very much look forward to seeing you again.

Wishing you a great day!

Loving Regards,

Hotel Riu Touareg
Online Reputation Manager
mauro r.
mauro r.
Visité en novembre 2023
Hotel molto grande ed in posizione isolata. Nonostante la numerosa clientela non abbiamo fatto quasi mai file, anche perché la maggior parte degli ospiti rimane in zona piscina/animazione e quindi le sdraio in spiaggia, sotto le palme, sono quasi sempre libere.
È difficile fare il bagno nell'oceano in quanto le onde sono forti ma basta spostarsi nelle spiagge vicine e la situazione migliora.
Si possono fare lunghe (ma veramente lunghe);passeggiate sulla destra dell'hotel (la spiaggia di Lacacäo è lunga chilometri e, alla fine, si congiunge con la spiaggia di Santa Monica che è ancora più lunga) in compagnia dei granchi e degli uccelli.
Se vi piace camminare (portatevi dell'acqua) vi consiglio di andare a sinistra dove la spiaggia sembra terminare ma, alla fine, se fate una piccola salita e poche centinaia di metri potete raggiungere una piccola spiaggia dove le tartarughe depongono le uova (nella giusta stagione) e dove l'oceano è più tranquillo. Proseguendo ancora potete raggiungere il capo di Curral Velho che è il punto più al Sud dell'isola e, proseguendo ancora, raggiunge la spiaggia di Curral Velho, la salina ed il villaggio abbandonato (le palme vi aiuteranno a trovarlo) e, proseguendo ancora, la spiaggia di Joâo Barrosa.
Cameron J.
Cameron J.
Visité en novembre 2023
Only stayed here for 1 week all inclusive but are planning to stay here for 3 weeks in the not too distant future. Wi-fi throughout the hotel. We stayed in a standard double in the adult side and couldn't find anything wrong. Buffet style for breakfast, lunch and dinner. Wonderful food and a huge selection to choose from. There are different restaurants on site for 'a la carte' which need booking. Staff are very attentive. The Atlantic Ocean here is pretty rough. The hotel and travel agents don't recommend swimming in it. As long as you pay attention to the waves, it's terrific. The hotel has many swimming pools and an adults only section with it's own pool. Definitely a great place to holiday. Only about 25 minutes from the airport.
HOTEL RIU TOUAREG
HOTEL RIU TOUAREG Responsable
15/11/2023 à 13:46
Dear Cameron Jamieson,

Thank you so much for the great five-star review on Google!

Our hotel aims to provide a truly unique experience, and we are very proud of the experience you had.

We truly enjoyed having you as our guest and hope to see you again very soon.

With appreciation,

Hotel Riu Touareg
Online Reputation Manager

HOTEL RIU TOUAREG * * * * *

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