Avis HILTON Santa Maria

Quartos confortáveis e de boas dimensões. Comida deveria ser mais variada.

Nous avons pu bénéficier d'une suite au rez-de-chaussée..
Le spa... Magnifique, très grand, très propre.
Les prix sont équivalents à ceux pratiqués en France.
Soin du visage réalisé par Ernani , merci pour la qualité de la prestation.
Massage des pieds et du cuir chevelu.

Шикарно, хорошие воспоминания)

Super slow service everywhere. AC in the room didn’t work. Expected better quality from the Hilton.

Regressámos pela 5.ª vez a este hotel.

Positivo:
Um ótimo quarto de frente para a piscina, bons têxteis, almofadas e ar condicionado, tv com dois canais portugueses, conforto Hilton.
Pequenos-almoços com produtos variados e de razoável qualidade.
Simpatia da generalidade do pessoal. Melhoria no pessoal dos pequenos-almoços.
Notas altas à Anilda, ao Stevio e à Doreen das toalhas, bem como à Gisela da Receção.
Piscina gigante bem tratada pelo Kevin David.
Jardins impecáveis.

Negativo:
Alimentação fraca. Os menus nunca tiveram qualquer refresh sensível desde a abertura há 5 anos, exagero dos fritos e cheiro a frituras espalhado pela piscina.
Nos pequenos-almoços nunca houve leite magro e só uns dias houve sem lactose, ambos eram produtos desconhecidos. Não se encontram produtos locais como doce de papaia ou queijo de Santo Antão. Nem pão de centeio ou produtos para diabéticos.
Não se encontra uma tosta mista para quem queira algo de ligeiro à noite, apenas espetadas e bafas no bar, mas tudo frito a escorrer óleo.
Os excelentes gelados que antes vinham do Giramondo foram substituídos por gelados de fraca qualidade feitos no local.
Guerra pela marcação das espreguiçadeiras da piscina a partir das 8 horas. Falta um robot para limpeza da piscina gigante.

Em conclusão, um hotel com infraestruturas excelentes, quartos ótimos, piscina e jardins excecionais.
Conhecemos vários hotéis em Santa Maria e este continua a ser o que mais gostamos e onde continuaremos a voltar, se for evoluindo e não for ultrapassado pelos novos hotéis que vão abrir.

Note : 2/5

L'emplacement de l'hôtel est apprécié, mais le coût élevé de la nuit avec des suppléments pour les boissons, l'absence de geste d'accueil comme un cocktail /carte de bienvenue et de service de navette depuis votre hôtel sont des points négatifs. Bien que le service soit impeccable, le rapport qualité-prix ne semble pas justifié.
J’opterai pour un all inclusive la prochaine fois. Déçue

My recent stay at the Hilton in Cape Verde, Sal Island, was marked by a series of challenges that fall short of the expectations associated with a five-star hotel.

- Room Preparation and Advance Requests:
Upon arrival, the room was not prepared as expected, despite prior notification by email regarding the presence of a baby. The absence of the baby cot was a significant letdown.

- Connectivity Issues and aditional Charges:
The lack of internet access in the room resulted in significant costs, debited from my personal phone account. This unexpected situation was highly inconvenient.

- Hygiene and Insects in the Room:
The presence of ants in the room and the absence of bathrobes, slippers, and essential hygiene items created an uncomfortable environment that fell below expectations.

- General Conditions and Services:
Common bathrooms frequently being dirty and the overall condition of materials at the pool left much to be desired. Additionally, the limited and repetitive buffet offerings, coupled with quality below expectations, were a disappointment.

- Response Time and Fulfillment of Requests:
The delay in reception responses and the slowness in fulfilling simple requests were additional sources of frustration during the stay.

- Room Cleaning Oversight:
An oversight in room cleaning on one of the days further complicated matters, disrupting the family's logistics.

- Delayed Bicycle Tour Reservation:
Despite booking a bicycle tour for 5:00 PM, bicycles were not available until 5:35 PM, causing considerable inconvenience. We were forced to give up, causing our son's sadness.

Despite these challenges, it is fair to acknowledge some positive aspects, such as the attentiveness of the base staff, the discretion of the staff, and the quality of room and pool dimensions, as well as convenient beach access.

In summary, our stay at Hilton Sal became an unfolding tragedy of unmet promises and squandered opportunities, a stark departure from the opulence one expects from a five-star haven. I hope these issues can be addressed to improve the future stays of guests.

Not saying anything yet until my holiday is over but right now it's a Beautiful place to be.

0 défaut , choisissez l’hôtel Hilton vous allez pas être déçu

Huone siisti ja puhdas.

Super séjour de 4 jours sur place, les plages sont magnifiques, la piscine est très belle et calme, le service au top avec des gens toujours souriants et très gentils. Nous avons eu une mauvaise surprise avec une sonnerie d'alarme un jour a 6h du matin, chose pas toujours gérable, dans l'ensemble nous sommes très satisfaits

Ein Hilton Resort, in dem man durchaus Ferien machen kann. Die Zimmer sind Standard für ein Business-Hotel, also eher nichts Spezielles für die Ferien, aber alles sauber und gut in Schuss gehalten. Man kriegt jeden Tag 2 1,5 Liter Flaschen Trinkwasser, was gerade so reicht.
Der Pool und die Hotelanlage sind sehr schön. Man muss nicht um einen Liegestuhl kämpfen, es hatte immer genug.
Auch der Strand ist sehr schön, es hat oft hohe Wellen, man kann aber trotzdem fast immer baden.
Der Service in der Poolbar und im Restaurant am Strand ist freundlich, aber nichts besonderes. Öfter ist es etwas langsam, man muss lange auf Drinks warten.
Das Frühstücksbuffet ist fein und es hat eine grosse Auswahl an Früchten, Brot, Käse, Fleisch, Eierspeisen etc., es hat jedoch keine Abwechslung. Wenn man mehr als 1 Woche bleibt, könnte das etwas langweilig werden.
Halbpension oder Vollpension kann ich nicht empfehlen. Wir haben 1 x am Buffet gegessen und das ist eine volle Enttäuschung. Besser mal läuft ins nahe Dorf Santa Maria (ca. 20 Minuten Fussweg dem Strand entlang) und lässt sich dort in einem der zahlreichen Restaurants verwöhnen.
Alles in Allem bedeutet Hilton hier nicht Luxus pur. Man spürt, dass man auch mit kleinen Extras Geld verdienen will. Zum Beispiel verlangt man locker 50 Euro für einen Late-checkout bis 18 h, auch wenn das Hotel nicht voll gebucht war. Immerhin wurde uns die Gebühr für das frühe Checkin (wir kamen um 10 h an statt um 15 h) erlassen - einen Beigeschmack hat das aber trotzdem...

Never stay here if you don't want to ruin your holiday. We are here right now. Paid for full board service. Waiting time in restaurant during lunch time is more than 1 hour. For now we are trying to get shower gel to our bathroom for 3 days (daily calls to reception don't help). Today housekeeping took all towels from our room and didn't bring new. We called to reception, nothing happened. Staff doesn't care about anything. "No stress" for staff, all stress for guests. Fortunately they don't forget to charge 3 euros for bottle of filtered water.

Typical Hilton property. As always good quality of service and accommodation. Great big swimming pool and the best beach on the island. Breakfast was good but if you stay longer it could be boring cuz of limited choices. Walking distance to Santa Maria center with a lot of restaurants and shops

Ein sehr schönes und gepflegtes Hotel, welches dem guten Image der Hilton Gruppe gerecht wird. Wir haben uns hier jederzeit sehr wohl gefühlt und würden es jedem empfehlen, der eine Reise auf Sal plant und kein typisches All Inclusive Resort sucht.

Nous tenons par ces mots vous remercier pour le séjour de 9 nuits passé dans votre hôtel.
Situation géographique et plage au Top.
Buffet du petit-déjeuner excellent.
Propreté irréprochable.
Personnel souriant, aimable et disponible.
Mais surtout un grand merci à Clara pour sa gentillesse, sa disponibilité et ses bon conseils concernant les excursions.
Un grand merci d'avoir fait de nôtre séjour un moment agréable.

Muito obrigado
Sinceramente.

Rose-Marie et Michel

Beautiful resort , room service in general left a lot to be desired. Had to walk down to reception as the room svc phone button does not actually go to room svc, but to reception. And they try connect you. Then when I walked down it was a “chore” for them it seemed. Pool cues in bar had no chalk, happy hours were ok but only for cocktails and beer, no other drinks were part of the happy hour.

Adorei o hotel todos os empregados são super simpáticos espero voltar

The best hotel on Sal Island.
Great service, wonderful team.
A place worth coming back to.

What a wonderful oase of rest and hapiness. A true nice hotel when staying here. Also we had a suggestion to walk to Santa Maria. In the main street we found an unique e-scooter rental. We really recommend when you want to experience and see Sal, a must go to Sal Village Rental.
The Hilton Hotel has all the necessary facilities and is beautiful on the inside. Great rooms, nice staff and good food. We come back!

Passamos 8 dias incríveis, em família, no Hilton do Sal. Sentimos o serviço de 5 estrelas como num hotel em Lisboa ou no Dubai. Toda a equipa de concierge, do ginásio, dos pequenos almoços e jantares, tão como a equipa do Bonty beach e do bar Cize, foram incríveis.
Desde o conforto das suites, da piscina imensa, do espaço amplo e intimista ao mesmo tempo, enriqueceu a nossa estadia e experiência em na Ilha do Sal. A proximidade do pontão de Santa Maria e toda a vida local, fizeram uns passeios tropicais nocturnos inesquecíveis. Obrigada a toda a equipa.

Fomos no final de Setembro, o hotel não estava cheio, tudo muito tranquilo, com um bom serviço e boas instalações. A praia é otima!!!

Great location enough space to relax first class interior and rooms as usual for Hilton beach resorts. The staff is super friendly attentive fast and very friendly... That makes the whole experience fantastic... I love the open air through ways between the buildings the tropical and carefully grown garden and the beach restaurant Bounty. Nicely arranged selected creole ant Atlantic Ocean dishes in the middle of the beach... Unique

Stayed at three hotels while visiting the island. This was by far my favorite hotel.. Beautiful tranquil hotel that doesn't stop at the landscaping. Located at the best end of the beach with spacious, amazingly clean rooms, and a professional staff that truly welcomes their guest with great food, drinks, and hospitality. Family, friends, couples, and solo traveler approved. I can't wait to return!

Das Hotel ist wirklich schön gelegen mit direktem Strandzugang.
Unser Zimmer war immer sehr sauber und ist, wie auch der Rest des Hotels in gutem Zustand.
Es gibt einen großen Pool mit ausreichend liegen und auch am Strand stehen (kostenlose) Liegen und Sonnenschirme bereit. Im Hauseigenen Eforea Spa hatten wir eine Paar-Massage von Neia und Emelisa. Beide waren sehr freundlich und haben eine tolle, wohltuende Massage gegeben. Wir sind sehr zufrieden.

Óptimo atendimento e boa qualidade nos restantes serviços incluindo as refeições. Voltei e voltarei no futuro

C’était un séjour incroyable, tout était impeccable et le personnel tellement accueillant !! Déjà entrain de penser à mon prochain séjour là-bas avec les autres membres de ma famille :)
Je recommande vivement

Un bel hôtel dans lequel il fait bon séjourner. Bon rapport qualité/prix mais des efforts à fournir sur la restauration.

Hôtel très agréable et calme.

Alors que je jouais avec mon enfant au club pour enfants, une employée m'a demandé d'où je venais. Elle a demandé en posant les yeux bridés.
Je pensais que c'était de la discrimination et j'étais très en colère.