Avis KEMPINSKI SEYCHELLES RESORT Baie Lazare

We stayed 17 days in the Seychelles and on our departure day just cruised around in our rental car, killing the time till the plane was planned to leave. Had the idea to swing by the Kempinski without being guests there. The guy at the gate was very friendly and let us in and informed reception. Later at the beach bar the waitresses (Barbrah and the girl from Bali) went out of their way to get us connected to wifi as we had no room number to plug into the drop down menu. So overall, super friendly employees with a good mood and a great attitude. Michael Boltz

On our last day in Mahe we had 6 hours to kill between checkout from our self catering apartment and our flight home. To fill that time we purchased day passes for the Kempinski pool and beach - 700 SCR per person, which includes a 500 SCR food credit (not drink). The beach chairs were great and came with massive towels plus free water. We had a nice lunch at the beach club, then when it was time to go, made use of their shower facilities to clean up before our flight. It was a relaxing end to our trip! Recommended.

Love this place. The hotel is so beautiful, rooms are great, very nice amenities. Swimming pool was great. The staff there are so very friendly and welcoming. Breakfasts and dinners are great. We had an issue with the AC, but still was worth it. The have 3 giant tortoises ????

I had an awesome service experience from Barbrah @WingSong. The service was great, food arrived just in time. Friendly lady.

I stayed at several hotels and resorts during my time in seychelles and let me tell you all that kempinski was THE best one out of all. The staff was amazing and sweet and were very helpful and the vibe of the hotel itself was amazing. I thoroughly enjoyed my time there. Their breakfast was also top notch and I would happily recommend anyone who wants to stay there for their holidays.

Hotel has excellent location and most of all, the staff is extraordinary. Very helpful, with a lot of attention to guest and their needs. Definately the place to go for, to feel taken care of.

In-Depth Review of Kempinski Hotel, Seychelles

Kempinski Hotels are renowned for their exceptional service and class, setting them apart from other luxury brands. During my recent stay at their Seychelles property, I experienced a mix of the exemplary service they are known for, alongside some areas needing improvement:

1. Reception: The check-in process was smooth, reflecting the high standards of Kempinski. Queries were handled efficiently throughout our stay, maintaining the expected level of class. However, the prolonged check-out process due to misplaced documents was a notable deviation from their usual efficiency, especially stressful with a flight looming. Rating: 3/5

2. Bell Desk & Buggy Services: True to Kempinski's reputation, the service here was outstanding. The staff's professionalism and attention to detail were exemplary, embodying the luxurious experience associated with the brand. Rating: 5/5

3. Dining Facilities & Restaurants: Dining at Kempinski Seychelles was a highlight, with exceptional food and service. Staff members, particularly Adel and Aman, were warm and attentive, upholding the high service standards Kempinski is known for. Rating: 5/5

4. Housekeeping: Surprisingly, this area was not reflective of Kempinski’s usual standards. The service was perfunctory, focusing solely on making beds and neglecting cleaning and replenishments. This was a letdown from the otherwise high-class experience. Rating: 0/5

5. Lady in Red / Concierge: Typically a standout feature of Kempinski hotels, the performance here was underwhelming. The service lacked the promptness and coordination expected of a top-tier luxury hotel, with a notable gap in delivering on confirmed services.
Rating: 2/5

In discussing these points with Ruben, the Front Desk Manager, he demonstrated a clear understanding and commitment to resolving these issues, assuring improvements for future guests.

Overall Impression: While certain departments like dining and bell services live up to Kempinski's reputation for superior service and class, others, particularly housekeeping and concierge, fall short. It's my hope that the management's proactive approach to improvement will elevate the overall guest experience, aligning it fully with the Kempinski standard of luxury and excellence.
Over all experience: 3/5

the location and the rooms of the hotel is amazing and helps you relax and the nature around the hotel is very good. the staff is very welcoming and well behaved giving you an unique experience

Very good service and very beautiful resort. The staff are amazingly helpful and all the time smiling and friendly. The chefs as well they are honestly the best especially chef Ayman. He was so helpful and served us the best food as we wanted even when we wanted something outside of the buffet and was always checking on us whether we like the food and whether we need something else and if everything is ok. The staff also are so helpful and nice especially Erwin, fleurange and srikanth always there to provide the best service and always smiling and friendly with us. We are very satisfied with the service overall and the hospitality of the staff the chefs and everyone else.

Fantastic experience all around. The service by Louise, Aman and the whole team was exceptional.

Amazing hotel, beautiful beach, very kind service, great signature cocktails, lovely food, live music every night - absolutely recommend staying here ????

We came to this hotel as it is listed as one of the best in Mahe, but we were in for a big and unpleasant surprise...or more. Our flight was delayed 5hrs and we arrived late. We checked-in and went for dinner. We had a half board, but as soon as we finished, they came to us for payment. We told them that we are on half board, they took a picture of our voucher from the agency and went to check at the reception. We also went at the reception soon after, as we wanted to see what the problem was. We waited for 10-15 minutes and because we were very tired, we asked if it was ok to go in the room and the receptionist assured us they will look into the matter and let us know if anything else is required.
The next day, nobody told us anything, we were sure things were sorted out with our agency, but as we finished dinner again and were heading out of the restaurant, one of the staff members came after us with a bill and said unpolitely: "You have to pay for dinner!". We insisted to go to the reception, because we had just about enough of the situation. At the reception, an assistent manager started explaining that our agency did not book a half board, but a bed and breakfast and we need to pay. We insisted they contact the agency, because we did not book directly with the hotel and cannot know what the situation is, as we paid for a half board and do not want to pay for dinner until we get in touch with our agency to figure out what was going on. We asked for some time to contact someone, but this person was acting as if we were scammers and came here just to eat dinner for free. His attitude was far from everything I experienced and expected from a 5 star hotel staff member. We tried to explain that we are staying for 4 more nights, we are not leaving the hotel and it is not normal for us to not have the possibility to find out where there was a misscommunication, because they had NOT contacted our agency regarding this problem and as we booked through a 3rd party, we need to understand what was going on. He insisted we needed to sign because he cannot close the system. In the meantime our agent told us they will contact them asap and we should not worry, they will sort it out for us, we are on vacation and should not deal with this kind of things. We told the assistant manager that our agency will call, but he was again insisting we sign. That was the moment we had enough of getting treated like this and left for our room. The next day, our agency informed us everything was in order, as their supplier spent the entire day talking with the hotel until it was sorted out. Nobody came to us to tell us anything at all, they just did not try to charge us for dinner again.
I'm not teaching hospitality, but treating paying guests like this is not my idea of it. Staff does not know words as "excuse me", "sorry" and does not have the proper attitude to address, nor solve a negative situation. I noticed most of them do not even greet guests when they see them.
Other things that bothered us as we had different expectations:
- we arrived pretty late on our first day and we noticed the room had not been properly vacuumed. The floor was dirty, there was also sand in the shower cabin and the foot towel in front of it had a little bit of mud in one corner. We told the receptionist the next morning and we got no apology whatsoever, he just said he will send someone to clean the room. Maybe it's something normal for him, but not for us.

But, I do need to mention a few staff members that made our stay a lot more pleasant.
1. Mr. Kerill was very polite and eager to provide every information we needed.
2. Chef a Ayman and chef Dhanbeer made sure we always had a wonderful time when it came to dinners. We enjoyed not only the food, but their implication so that we always leave the restaurant with a smile.

We came first time to this spectacular resort in Seychelles.
The service, employees are just amazing with high level of quality service. Thank you Ufuk and all FO & FB guest relations, for their outstanding professional hotelier skills.

Absolute advising and thank you Kempinski for such a beautiful Hotel.

Siamo stati in questa struttura per il nostro viaggio di nozze. Cordialità del personale, camere belle comode e con ottima vista in un contesto incantevole. Cibo vario anche se un filino costoso. Consigliamo perché ne vale la pena

Es waren ein paar wunderschöne Tage im November 2023 in Ihrem Hotel.
Besonders hervorheben möchte ich, die deutsch sprechende Kerstin und Lea von der Rezeption. Sie taten alles erdenklich mögliche als mein Mann Hilfe benötige. Vielen lieben Dank nochmals dafür. Wir werden Ihr Hotel auf jeden Fall weiterempfehlen.
U. + M. Krüger

I had an incredible experience and service from some of the staff at Kempinski Resort Seychelles. To highlight a few, Benni, Barbara and Okta delivered exceptional services

Thank you All for making my trip memorable

Nice getaway spot- my husband and I spent a few days here relaxing. Rooms were nice and clean, staff was gracious and helpful, and the location is great.

It was a great experience overall. The staff was friendly. The room service was great. The beach is also so nice. It is never overcrowded which enables a relaxing experience.

Angol nyelv szükséges!

Lunch was excellent and our server Yvonne was extremely amazing.

Amelie, Akshay and Ufuk were very nice, they did their best to ensure that our stay was extraordinary.
The Halloween night was really special and fun
Many thanks to all the staff at Kempinski, we can’t wait to come back .

The rooms are really beautiful and clean

The service is on top!

We were served by the waiter named UFUK !

He is a really friendly men and Professional at his work!

the rooms are really beautiful and clean

Also everything is likes the pictures

The service is top

And the waiter at the dinner, name‘s UFUK is a really great nice waiter and really friendly und helpfully ????????????????????????????????????????????????

We spent the perfect honeymoon at Kempinski Resort Seychelles. Everything from service to rooms and quality was outstanding!

Es war ein unvergessliches Erlebnis. Das Essen und der Service waren perfekt. Vielen Dank für einen unvergesslichen und erholsamen Urlaub.

What a lovely place to spend a holiday. Beautiful location with lovely people. Louise in the Happy Hour lounge always has a laugh with us and gave us great service.

Actualmente estamos de luna de miel en el hotel. A pesar de que venimos del Hotel Contance Lemuria de Praslin - que ha dejado el listón muy alto - estamos muy contentos hasta ahora en la isla de Mahe en el hotel Kempinski. El personal es muy amable y especialmente Ufuk y todo el equipo nos atendió en la cena estupendamente. El recibimiento fue también muy positivo y la playa del hotel es preciosa! Muchas gracias a todo el equipo!

Io e la mia famiglia abbiamo cenato due volte in questo magnifico hotel, il ristorante dà direttamente sulla spiaggia, comodamente puoi scegliere dei tavoli e mangiare con la sabbia sotto i piedi.
Tavoli apparecchiati molto bene personale preparato e informale.
La carta del ristorante propone svariate squisitezze della pizza al pescato del giorno.
Una fornita carta dei vini aiuta ad accompagnare le deliziose pietanze.
Anche i dessert sono validi.
Che dire tornerei alle Seychelles solo per soggiornare in questo fantastico hotel.

Pure paradise, sweet welcome in the room, wonderful beach and fantastic food at Café Lazare, excellent service by Ufuk. Memories forever

Hotel is about 25 min by taxi from airport. Far from the main activities in city but really tranquil relaxing place with low Russian speaking clientele. Daily activities provided for free like snorkeling, coconut show, aqua aerobics. Every evening live music/performance at the bar/lounge.
We notified yhe hotel about our anniversary and management prepared beautiful table with piece of cake, snacks and champagne ????. We were impressed and happy for this attention to details.
Beach has a lot of marine life. While snorkeling tour on this beach we saw purkipine ray, sea turtle, sharks, cuddle fish, lobsters.
Few swings and sun beds for cool photos, terrific looking rock formation.
Befind the beach bar there is a dive center and land tortoises sanctuary.

The only issue we had was an essential A/C set up.
First of all a/c didn't work in our room, but after fixing it - still only lowest set was around 23 Celsius when outside is 30. Please consider the change of preset settings or lower possible minimum. ????