Avis HÔTEL DE L'HORLOGE Avignon

Very nice hotel

L'hôtel est très bien situé pour aller en visite. Centrale tout en étant au calme. Le personnel est top .mention spéciale à la jeune femme responsable du petit déjeuner particulièrement agréable. C'est un bonheur pour commencer la journée.
D'ailleurs prenez absolument votre petit déjeuner ici il est absolument succulent.
Je reviendrai volontiers.

Moldy Rooms & Moldy Breakfast

2nd edit including original review:

When we checked in and went to our room on the fourth floor, there was a smell of mold in the hallway, and then a stronger smell from inside room 416. There was yellowing and peeling on the walls from some sort of water damage.

We informed Hugo and Kristiana at the front desk that we couldn’t stay in a room that smelled so strongly of mold.

Hugo said that he thought the mold smell must be coming from the air conditioning, and having turned the air conditioning off, the smell would dissipate. Not as comforting to us as I think he thought it would be!

Just to be sure, we asked our neighbors in Room 418 to smell our room and let us smell theirs. 418 smelled fine, but the hallway smelled and room 416 was a strong and notable stench.

After an hour of waiting with the air conditioning off, the room was still smelling of mold, no less than our first entry to the room.

1st edit: TLDR, Room 416 smelled strongly of mold, front desk agreed and blamed the AC. 2hrs after AC was shut & the stench remained. “Sold out et complet” there was no hope of an alternative room for us… *miraculously* after leaving a 1 star review they were able to downgrade us into a new room for one night and upgrade for the final two. Terribly inconvenient and stressful, but resolved properly in the end.

Edit 3: seeing the hotel respond to blame the weather, the “most sensitive guests” and the AC, it is impossible for me not to reiterate that there was. Solution found only after I made a 1 star review and showed the front desk.

After having seen now 4 other rooms, 416 was the only room not renovated with new parquet, but old carpet. Perhaps there is a leak in the roof that has allowed Avignon’s famous flooding to impact the hotel.

I will reiterated that this was not a simple musty smell like in a church or in a basement, but an extremely strong & unmistakeable odor of BLACK MOLD, confirmed by all members of our group, and the reception. Please refer to the photos of the yellowing and peeling wall. I hope they can quickly renovate the rest of the rooms that need it before more guests suffer or someone gets ill because of the mold problem.

Thank you for responding because it shows the exact level of poor customer service we dealt with upon check in. I would recommend admitting when you have a mistake instead of embarrassing yourself in the google review comments, perhaps if you spent less time responding to reviews and more time improving the hotel, you wouldn’t have these issues.

Avoid Hotel de L’Horologe Avignon

Konumu çok iyi, belediye binasının hemem karşısında,güzel bir meydanda yer alıyor.Park yeri bulunmuyor.Kat aralarında çok fazla merdiven ile geçişler nevcut.Asansör tek olduğu için biraz sıkıntılı.Odalar küçük ama temiz.Genel olarak memnun kaldım

I stayed four nights in a tradition room with a small terrace. The room, like many European hotels, was very tiny, even for one person. Glad to have a tiny terrace (surprisingly, it had an outdoor shower which I never used) . The room was clean and the bed was very comfortable but it is in an old building so the floor was uneven with soft spots (probably due to water damage), the lighting in the bathroom was totally inadequate, and I could hear my neighbors at night. The service was ok but not very personal. But location was excellent, not far from main attractions.

Un lieu magnifique et un service très correct avec un excellent petit déjeuner. Seul " hic" pour un 4 étoiles une chambre (106) très étroite, certes bien équipée mais vraiment inadaptée au statut de l'hôtel.

Hôtel située en plein centre d'une des places principales du centre ville d'Avignon (place de l'Horloge). Il est situé à 5 minutes à pied du Palais des Papes.
Cet Hôtel est vraiment très bien. Les chambres sont très spacieuses et il y a absolument tout le confort et des petites attentions nous ont même été offertes à notre arrivée.
Le petit déjeuner est très complet et avec de bons produits hauts de gamme.
La literie est très confortable. La seule chose que j'ai moins apprécié c'est la moquette car j'ai des soupçons que mon allergie soit revenu.
Sinon rien à redire. C'était parfait!

Très cosy et confortable. On s'y sent bien et le personnel est très aimable