Avis HÔTEL AUGUSTUS ET OTTO Prague

Please read before booking. As this is the only hotel that I've stayed in Czechia, I can't compare it to others other than the price. It's affordable and its breakfast is good. Some rooms are not as nice as the ones that are shown on the pictures of this hotel's website. Mine had no carpet on the floor. The cover was not big enough to cover the entire bed. I had to use two. The check in counter is only open from 8:00 AM to 9:00 PM. It took me about ten minutes and three calls to the number shown on the door for someone to answer late at night. I was given the code to get in and my room was open and ready for me. Other than that it might still be a good value for your money. The Church of our Lady Before Tynn is about 30 minutes away if you go walking.

Otele Agoda üzerinden haziran ayına 2 ayrı tarihte rezervasyon yaptırdım. Vize için konaklayacak kişilerin isimlerinin olduğu bir döküman istedim. Yardımcı olmadılar.

Worst arrival ever. We got to the entrance by 9.30 pm reception was close, fortunately another guest helped us in. There was an email and phone to text, they took about 15 minutes to write back, still don't know why but we had to walk to a nearby hotel (5 minutes) and spend the first night there. The next morning we had to walk back and check in again (room wasn't ready yet)
Bed was in terrible state, mattress felt like a hammock, pillow (if you could call it like that) was mushy. Don't get me started on the bed sheets, it's still under discussion with my dermatologist.
I guess the bathroom was clean, at least.

This was a TERRIBLE experience. When we arrived there was no one there to open the door, we stood there freezing, we called and nobody picked up, after half an hour they informed us that they needed to move us to a different hotel so we had to go out and look for this other hotel with our luggages in the middle of the night. I still don’t understand why they wouldn’t have the minimum courtesy or professionalism to inform this before our arrival. The next morning we lost so much time just because we had to make the same walk with luggages and everything back to this hotel and, guess what?, the room wasn’t ready even though we had it payed and reserved since the previous day. When we talked about this, the staff was non-caring at all, they didn’t help us, and just told us that we had to wait for the other guests (who were staying in the room WE HAD ALREADY PAID FOR) to check out, and wait for the time to check in (again, even though we had a fully paid reservation since the day before).

Rooms are really uncomfortable. Beds are old and full of holes, pillows were stone packages, and, instead of the double bed you would expect by reserving a double accommodation, we got two roughly simple beds put on one side of the other, not even tied together: you could easily fall down in the middle of the night. Even if the advertisement says it has a TV, don’t expect nothing more than a 20cm x 20cm monitor that has absolutely no use. Not only this, but we also got urticaria from the old and poorly washed bed sheets. Also, you can hear EVERYTHING that happens in and outside of the building, from the conversations and the cars on the street, to the snoring of your neighbor guests, so try to sleep with that. This was really the worst hotel ever.

Finally, do not take only my comment into account, you just have to see the replies that the hotel staff posts here in this same platform to answer the guests’ opinions. You will find that they are rude, unhelpful and unprofessional responses, only blaming the customer for the terrible service that they provide, same way they treated us since the beginning of this awful experience.

Ps. We still haven’t received back the €50 deposit that we had to leave to guarantee the tiny water bottle and the single beer that were in the really sad minibar.

Paid for a double room but received a single room. Leaking toilet sewage odor filled the room. Bathroom was soaked with shower water that didn’t drain.

Turned up at check-in time only to be told our room wasn't ready as the door was broken by the previous guests. So the hotel booked us in to a near by hotel for supposedly a like for like room. Not the greatest hotel we stayed in but location was good.

They are thief! You will pay the deposit (40 eur) and you will never see back your money!

Ez a hely egy óriási átverés senkinek sem ajánlom!
Messziről kerülje mindenki aki csak teheti.
Még januárban lefoglaltam a booking.com-n a szállást, és egy hónappal késöbb februárban a helyre érkezve a recepciós hölgy közölte hogy állitolag “technikai hiba” miatt törölték a foglalást. De se egy email, se egy telefonhívás nem történt. Feleslegesen utaztam Magyarországról több száz km-t. Nagyon csalodott voltam. A recepciós mondta hogy menjek másik hotelbe mert nincs szabad szoba. És sajnálja a kellemetlenséget.
De a bökkenő hogy a pénz elfelejtették visszaadni. Szóval az eredeti szállás ára helyett a dupláját kellett kifizetnem egy másik szállodában. Jelenleg a bookingnál tettem panaszt, illetve irtam a hotel vezetőségének email-t de ott sem jött válasz.
Ha késöbbiekben sem lesz válasz akkor feljelentést teszek hátha ugy foglalkoznak az emberrel.
Mert igazságtalan hogy bármit megtehetnek a fizető vendéggel, aki végül meg sem kapja a szolgáltatást amiért fizetett.

The worst place to stay. No customer service at all.
The Manager in the proper meaning of the word is a coward. Calling over the phone and didn't even bother to answer. Very poor customer service. Only young girls at the service desk ,with" not know "answers .
They charge a kind of deposit at the arrival, but because I had to leave earlier than they operating the business don't give me the money back saying will send it to the bank account. But know details about you, not phone number, no email ,they don't ask for anything. So wonder ,how that money will reach the bank account ????
Well, I am not sure about ...
Is all absolutely illegal, as not warning people on their website . You are just surprised when you are checking in.
The travel agent is telling you that city tax is 4 euro, they charge 5 euro just for admin fee ???!!!
The hotel is advertised as a 4*,but the condition what you get just cover a 3*one.
The mattress is overused, probably so old, either you sleep on the floor or in the bed ,is the same .
Smoking prohibited, but the room stinks of cigarette.
No reception over night at all, so if any issue none with who to deal.
So ,just please never ever use their service . Is the worst experience facing up since I travel .
Is a shame ,Prague beautiful city ,but because of this kind of Hotel owners ,and very poor customer service, just ruined everything.

Not recommeded at all. They told us on arrival that our booking was canceled on the same day at around 9 am due to some technical issues. No message or email to us. They asked us to find another hotel and we will get our money later.
Stay away from this Hotel if you can.

I DO NOT RECOMMEND!!
The worst communication I have ever experienced! DISGUSTING BEHAVIOUR! They ignored my messages, which caused my reservation to be cancelled!

They couldn't charge me from my card even though I had all the money needed on it.They didn't explain why or make any suggestions what to do next. I asked them to change the name on my guest list it was spelled incorrectly again nothing was done.

Days later, they texted, "You are not the only one who is coming that month." IT IS YOUR JOB TO ANSWER CLIENTS' QUESTIONS BEFORE THEIR ARRIVAL!  YOU ARE PAID FOR IT! I called them some woman answered my call, and it was so clear she had no idea what she was doing.

I had 2 reservations with them, she said you have 3.  I can se three  names. She thought that my surname is the third person even though my surname was in the section where it says surname????‍♀️ How stupid do you have to be to not understand that??

THEY CANCELLEDED MY RESERVATION 1 DAY BEFORE MY ARRIVAL WITHOUT ANY EXPLANATION AND HAVEN'T ANSWERS MY CALLS AT ALL. WHEN THEY SEE MY NUMBER THEY HANG UP ON ME.

Op zich een prima basic hotel.Bij aankomst een wat koel en zakelijk ontvangst. Schone kamers echter na 2 nachten ontzettend slecht geslapen te hebbeb om andere matrassen gevraagd, er zat een kuil in ieder matras waardoor je rug enorm belast wordt. Er lag voor ieder ook slechts 1 klein plat kussentje. Dit doorgegeven aan de receptie, andere dame die vriendelijker was. De volgende dag hadden we een extra kussen maar aan de matrassen was niets veranderd. De volgende dagen het kussen onder het matras geschoven waardoor we het probleem grotendeels hadden opgelost. Maar echt…..dit kan niet!

I checked into the hotel, left my belongings, took a shower and left. location is very good. I came to Prague to surprise my friend for his birthday. I was given the door password for night entry. I took his photo and took the paper with me. I memorized it. Anyway. I returned to the hotel late and there was no one there, I forgot the password. I can't find the photo. I dropped the paper. I called the hotel number and no one was there. I spent the night in a nearby bar. That's why I have bad opinions about the hotel. For example, what happens if I'm taking a shower at night and I fall or have an emergency? There is no one in the hotel. I am a foreigner of the country. I asked for a refund and no one even answered.

bad lighting,small room, price was higher than quality of everything. hair dryer needed rest ???? 1min working 3min resting otherwise it was not working, tv remote controler doestnot work.no free water avaliable, no tooth brush and paste.and no bathrobes and slippers. rooms are not soundproof if you have noisy neighbours like we you will struggle ti have a good night sleep.one good point they cleand the room daily.

Beim Checkin musste eine Kaution über 1000 CZK hinterlegt.

Das wurde bei der Online Buchung nicht erwähnt. Außerdem haben die Getränke im Zimmer (Cola-Dose etc.) maximal einen Gesamtwert von 250 CZK gehabt.

Leider warten wir seit 2 Wochen nach Checkout immer noch auf die Rückzahlung der Kaution, obwohl wir nichts getrunken haben und die Rezeption gesagt hatte, dass alles ok ist...

Scandaloso
Un hotel che si vanta 4 stelle e in realtà sono due
Camera piccolissima, letti attaccati al muro, servizio di recption insufficiente, priorità ai clienti di lingua Ceka, ignorati i clienti stranieri...

Non merita le 4 stelle ✨ camere piccole e il letto matrimoniale è composto da 2 singoli appoggiato ad un muro, materasso sfondato richiesto tutte le mattine di sostituirlo e mai sostituito Pessimo non posso mettere di meno

Per quanto riguarda la risposta del proprietario:
Ho ripetutamente segnalato il problema alla receptionista di avere un grosso problema alla schiena poichè portavo un busto contenitivo quindi mi occorreva un materasso decente, allora 2 materassi uno in memory ok, l'altro a molle su cui non si poteva dormire, beh se fosse stato un centro di raccolta profughi ci poteva ben stare ma non in un hotel 4 stelle, mi consenta!
Per quanto riguarda la sua risposta di avermi comunicato di cambiare stanza eravamo in 4 persone e nessuno ha sentito di questa possibilità, si informi bene dal suo staff!
E che dire della caldaia rotta? ovviamente sabato e domenica, riparata immagino lunedì, con la conseguenza che non abbiamo potuto fare la doccia in 4 persone fino a martedì mattina, giorno della partenza!
mi spiace ma farò una segnalazione al sito Pirati in viaggio e chiederò un rimborso per tutte le vostre mancanze e la vacanza rovinata
Vergogna
soggiorno dicembre sab 16-martedi 19 2023

Z koupelny zklamaná,jinak pěkný pokoj

Špatně se parkuje, ale jinak servis nádhera, krásné pokoje, vedle útulný bar, dobře vychlazené pivo a ta italská servírka je Beautiful.

A bit nineties, but good rooms, great location. The breakfast was in another hotel due to some renovations done. The other hotel (Annetta) had a very poor selection of the food, had to complain, the staff not nice, some older guy who didn't seem to be very happy at all to welcome us there.